Senior Manager-Client Management

About American Express

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors. We operate with an unwavering commitment to back our customers, communities, and colleagues, upholding our brand promise of trust, security, and service. From delivering differentiated products to providing world-class customer service, we maintain a strong risk mindset.

As part of Team Amex, you will experience comprehensive support for your holistic well-being and numerous opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

The Global Merchant Services Global Client Group (GCG) is responsible for a portfolio of our most significant global merchant relationships. This group is unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly hardworking team spanning the globe, the GCG collaborates across the organization to drive initiatives that grow our merchant business.

About the Role

As a Senior Manager in the Global Merchant Services-Global Client Group, you will manage day-to-day merchant relationships and support strategies to drive global growth in charge volume, revenue, and merchant engagement with some of our largest merchants in the retail industry. This role specifically manages key accounts including Walmart, Starbucks, and the U.S. relationships of Hermes and Chanel.

You will act as the General Manager and key representative of American Express, owning the P&L for your portfolio. Your work involves leading end-to-end global account management, from day-to-day operations and reporting to developing holistic account strategies that deepen American Express' profitability and relevance. You will partner with internal business partners across Pricing, Legal, Marketing, Finance, and Risk to negotiate contract renewals and drive optimization of contractual Marketing Funds. Additionally, you will identify and build a pipeline of charge volume growth opportunities, leveraging American Express assets to deliver against quantifiable scorecard goals while meeting merchant needs.

Benefits & Well-being

We back you with benefits that support your holistic well-being so you can be and deliver your best. This includes caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally. Benefits include competitive base salaries, bonus incentives, a 6% company match on retirement savings, free financial coaching, comprehensive medical/dental/vision/life insurance, and flexible working models. We also offer 20+ weeks of paid parental leave, free access to global on-site wellness centers, and confidential counseling support through our Healthy Minds program.

Equal Opportunity Employer

American Express is an equal opportunity employer. We consider qualified applicants regardless of background, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.