Senior Lead AI Engineer (LLM Gateway, FM Hosting)

About the Mission

At Capital One, we are creating responsible and reliable AI systems to change banking for good. For years, we have been an industry leader in using machine learning to create real-time, personalized customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams to deliver industry-leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure.

About the Team

The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with partners across the company to advance the state of the art in science and AI engineering. Our team builds and deploys proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI in responsible and scalable ways for the highest leverage impact.

About the Role

In this role, you will partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. You will be responsible for designing, developing, testing, deploying, and supporting AI software components, including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability.

You will invent and introduce state-of-the-art LLM optimization techniques to improve the performance, scalability, cost, latency, and throughput of large-scale production AI systems. Additionally, you will contribute to the technical vision and the long-term roadmap of foundational AI systems at Capital One. This position is ideal for someone who loves to build systems, takes pride in the quality of their work, and shares a passion for doing the right thing. You will thrive on bringing clarity to big, undefined problems, digging deep to uncover root causes, and articulating findings concisely. As a resilient trailblazer, you will forge new paths to achieve business goals when the route is unknown.

Hiring Process

Capital One is committed to a fair and inclusive hiring process. We consider qualified applicants regardless of background. If you require an accommodation to apply for a position, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. We promote a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws. Capital One Financial is made up of several different entities, with positions posted in specific regions (e.g., Canada, United Kingdom, Philippines) belonging to the respective local entity.