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Senior Director, Research Account Management

$85k-117k/hr•Full-timeHybrid

location_on880 P, 880, P Street Northwest, Shaw, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States

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Job Description

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

About the Role

The Senior Director, Research Account Management, will lead a team of Account Managers responsible for driving retention, and growth across a $60M+ renewal pool for EAB’s Research programs. This leader will oversee renewal and expansion strategy, coach the team on complex partner engagement and negotiations, and directly support the most strategic, complex, or at‑risk partnerships. The role requires strong commercial judgment, executive presence, people leadership, and cross‑functional collaboration with Sales, Product, Research, and Success teams to strengthen partner relationships, translate data and market feedback into business strategy, and improve renewal and share‑of‑wallet outcomes.

This role reports to the Vice President, Research Account Management and Partner Success.

This position may be based in Washington, DC; exceptional candidates based remotely within the continental United States are also encouraged to apply.

This position is also posted at the Managing Director level; applicants are being considered at both levels for the single opportunity.

Our Culture and Commitment

At EAB, we believe that to fulfill our mission to “make education smarter and the communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Work location

Work model: Hybrid

880 P, 880, P Street Northwest, Shaw, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States

Washington, District of Columbia

Open in Google Maps(38.90913, -77.02370)

Key Responsibilities

  • check_circleLead a team of Account Managers to drive retention and growth across a $60M+ renewal pool
  • check_circleConduct consultative presentations and act as escalation point
  • check_circleManage team against Salesforce data tracking and reporting expectations
  • check_circleGenerate ideas and lead save, renewal, and growth plays
  • check_circleSynthesize win/loss themes and partner feedback for improvements
  • check_circleOversee renewal and expansion strategy for complex partner engagements
  • check_circleMonitor partner and market trends to inform product strategy
  • check_circleCoach team on negotiation, value-based narratives, and save plans

Requirements

  • verifiedBachelor’s Degree from an accredited College/University
  • verifiedMinimum of 8-10+ years of post-10+ years of post-graduate professional experience
  • verifiedExperience in Sales, Account Management, Partner Success, and/or an equivalent role, including a revenue quota and proven record of success
  • verifiedProven staff management and coaching experience
  • verifiedProven negotiation skills and ability to coach others through complex renewal, value, or contracting conversations
  • verifiedValid driver’s license
  • verifiedExperience with at least one of the following: Client management, Delivering client presentations and facilitating discussion, Teaching and/or breaking down complex or abstract ideas into simpler concepts
  • verifiedU.S. work authorization that does not require employment-based visa sponsorship

Benefits & Perks

check_circleMedical, dental, and vision insurance planscheck_circle20+ days of PTO annually, in addition to paid firm and floating holidayscheck_circle401(k) retirement savings plan with annual discretionary company matchingcheck_circleHealth savings account, healthcare and dependent care flexible spending accountcheck_circleEmployee assistance program with counseling servicescheck_circleFertility treatment coverage and adoptioncheck_circlePaid parental leave with phase backcheck_circleCompany-provided life, AD&D, and disability insurance

Skills, education and keywords

Skills: salesforce.

Education: Bachelor’s Degree from an accredited College/University.

Frequently asked questions about Senior Director, Research Account Management at EAB (Education Advisory Board)

What does a Senior Director, Research Account Management at EAB (Education Advisory Board) do?expand_more
A Senior Director, Research Account Management at EAB (Education Advisory Board) is responsible for the following: Lead a team of Account Managers to drive retention and growth across a $60M+ renewal pool; Conduct consultative presentations and act as escalation point; Manage team against Salesforce data tracking and reporting expectations; and Generate ideas and lead save, renewal, and growth plays.
What are the requirements for this Senior Director, Research Account Management role?expand_more
To qualify for the Senior Director, Research Account Management at EAB (Education Advisory Board) position, applicants should have: Bachelor’s Degree from an accredited College/University; Minimum of 8-10+ years of post-10+ years of post-graduate professional experience; Experience in Sales, Account Management, Partner Success, and/or an equivalent role, including a revenue quota and proven record of success; Proven staff management and coaching experience; Proven negotiation skills and ability to coach others through complex renewal, value, or contracting conversations; and Valid driver’s license.
What is the salary range for Senior Director, Research Account Management at EAB (Education Advisory Board)?expand_more
The advertised salary range for Senior Director, Research Account Management at EAB (Education Advisory Board) is $85k-117k/hr.
Where is the Senior Director, Research Account Management role at EAB (Education Advisory Board) located?expand_more
Senior Director, Research Account Management at EAB (Education Advisory Board) is based in 880 P, 880, P Street Northwest, Shaw, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States. This is a hybrid role.
Is this Senior Director, Research Account Management job remote, hybrid, or on-site?expand_more
EAB (Education Advisory Board) has listed this Senior Director, Research Account Management role as hybrid.
How much experience is required for this Senior Director, Research Account Management role?expand_more
Senior Director, Research Account Management at EAB (Education Advisory Board) typically requires 8+ years of relevant experience at the lead level.
What skills do you need for the Senior Director, Research Account Management role at EAB (Education Advisory Board)?expand_more
Key skills for Senior Director, Research Account Management at EAB (Education Advisory Board) include salesforce.
What education is required for Senior Director, Research Account Management at EAB (Education Advisory Board)?expand_more
Educational requirements for this role: Bachelor’s Degree from an accredited College/University.
What category does the Senior Director, Research Account Management role belong to?expand_more
Senior Director, Research Account Management at EAB (Education Advisory Board) is part of the Sales job category on Recrutus.