Senior Customer Success Manager, DoD/IC/FSI with Security Clearance

About the Mission

Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the Role

As a Senior Customer Success Manager for the DoD/IC/FSI segment, you will serve as a strategic, senior individual contributor managing our most complex and mission-critical customer relationships within the Department of Defense, Intelligence Community, and Federal System Integrators. This is a specialized role that demands deep expertise in government security compliance, identity and access management, and the unique operational cadence of classified and unclassified federal environments.

You will operate at the intersection of customer success, regulatory compliance, and product strategy. Serving as a trusted strategic advisor to C-suite and technical leadership at your assigned accounts, you will simultaneously act as the voice of these specialized customers within Okta's broader organization. Unlike traditional Customer Success Manager roles, you will have direct input into product roadmap decisions, regulatory strategy, and cross-functional escalations that impact mission-critical deployments. This role requires someone who not only understands the 'what' of government procurement and compliance but deeply grasps the 'why'—the mission imperatives, security postures, and operational constraints that drive decision-making in these environments.

The Okta Experience

Okta is intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. We are committed to supporting your well-being, driving social impact, and developing talent within a connected community.

Hiring Process & Application

If you are interested in this opportunity, please submit your application. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding, please use the designated form to request an accommodation.

Equal Opportunity & Compliance

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

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