Senior Customer Solutions Manager, US Healthcare & Life Sciences (HCLS)

About the Team

AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth across the spectrum of customers, from the fastest-growing startups to enterprise-level organizations and public sector agencies. As the world's most comprehensive and broadly adopted cloud platform, AWS offers over 175 fully featured services from data centers globally. Millions of customers rely on AWS to lower costs, become more agile, and innovate faster.

AWS values diverse experiences and an inclusive team culture. Our employee-led and company-sponsored affinity groups promote inclusion, while our continual innovation is fueled by the bold ideas and fresh perspectives our teams bring to everything we do. We strive to be Earth's Best Employer by offering endless knowledge-sharing, mentorship, and career-advancing resources. We value work-life harmony, striving for flexibility so that achieving success at work never comes at the expense of sacrifices at home.

About the Role

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and building cloud-native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from customer strategic objectives, design the customer cloud journey, execute a frictionless migration experience, and ensure customers capture the full potential of the AWS cloud.

As a technologist with a strategic business mindset, you will use your technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will align sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. Your role involves earning trust at all levels of the customer organization, identifying strategic opportunities and cloud use cases, establishing roadmaps, and building advanced technical architectures. You will own and drive execution excellence for the end-to-end customer engagement across traditional IT teams and business units.

We are passionate about people who innovate, use data to make decisions, and express themselves thoughtfully. You will need to bring a cool head, a business outcome mindset, extensive technical background, and excellent problem-solving abilities. At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers.

Hiring Process

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Los Angeles County and San Francisco Applicants:

Pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job duties for this position include working safely and cooperatively with others, adhering to standards of excellence despite stressful conditions, communicating effectively and respectfully, and following all federal, state, and local laws and Company policies.