Senior Analyst, Government Analyst
Not Disclosed•Full-TimeOn-site
location_onStockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
About the Company
American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific, proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East, providing global container transportation through an extensive international shipping network. With a combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world-class logistics solutions. As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.
About the Role
The Senior Analyst for Government Customer Care serves as the foundation of problem-solving and expertise within the Government Customer Service Team. This role is critical for navigating the dynamic global marketplace, supporting high-volume export and import cargo that includes dry, refrigerated, out-of-gauge, shipper-owned, hazardous, and breakbulk shipments. A significant portion of this cargo is project-based, characterized by a regular flow of changing customer bases, cargo types, and demand.
In this position, you will act as a liaison between internal teams and external partners, including the Virginia Trade and Operations teams, CMA CGM Operations, Service Delivery, and agencies globally. You will support key business segments such as US Flag, Guam, Relief Cargo, or Military HHGS. The role requires a blend of logistical analysis, critical thinking, and adaptability to resolve complex customer and internal needs. You will be empowered to make limited financial decisions regarding cargo free time, freight rate reductions, and service recovery waivers while maintaining booking accuracy and meeting key performance indicators.
Hiring Process
Alternative application methods are available for individuals who are unable to use or access the online application system. For assistance, please contact us at Applicant_Assistance@apl.com.
Our Culture & Commitment
At American President Lines, we are committed to fair and equitable compensation practices and believe in transparency and equity. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Discrimination or harassment based on any protected characteristics is inconsistent with our company values and will not be tolerated.
Work location
Work model: On-site
Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
Nashville, Tennessee
Key Responsibilities
- check_circleCoordinate vessel and equipment approvals for special and hazardous cargo
- check_circleNegotiate solutions with internal partners and external contacts to ensure customer satisfaction
- check_circleResolve customer and internal issues using problem-solving and critical thinking skills
- check_circleMaintain booking accuracy and meet set KPIs for export and import cargo
- check_circleMake limited financial decisions regarding cargo free time, freight rates, and service recovery
- check_circleOptimize work processes to streamline workload and improve operational support
- check_circleLead projects by setting tasks, prioritizing work, and delegating responsibilities
Requirements
- verifiedHigh School Diploma or GED
- verifiedBachelor's Degree preferred
- verified3-5 years general experience
- verified1-3 years industry experience
- verifiedEntry-Level Excel Skills
Nice to Have
Bachelor's Degree
Benefits & Perks
check_circleRetirement planscheck_circleTuition repaymentcheck_circlePaid time offcheck_circlePerformance-based bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: Excel.
Education: High School Diploma or GED required; Bachelor's Degree preferred.
Frequently asked questions about Senior Analyst, Government Analyst at CMA CGM
What does a Senior Analyst, Government Analyst at CMA CGM do?expand_more
In this Senior Analyst, Government Analyst at CMA CGM role, you will coordinate vessel and equipment approvals for special and hazardous cargo; negotiate solutions with internal partners and external contacts to ensure customer satisfaction; resolve customer and internal issues using problem-solving and critical thinking skills; and maintain booking accuracy and meet set kpis for export and import cargo.
What are the requirements for this Senior Analyst, Government Analyst role?expand_more
To qualify for the Senior Analyst, Government Analyst at CMA CGM position, applicants should have: High School Diploma or GED; Bachelor's Degree preferred; 3-5 years general experience; 1-3 years industry experience; and Entry-Level Excel Skills.
Where is the Senior Analyst, Government Analyst role at CMA CGM located?expand_more
Senior Analyst, Government Analyst at CMA CGM is based in Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States. This is a on-site role.
Is this Senior Analyst, Government Analyst job remote, hybrid, or on-site?expand_more
CMA CGM has listed this Senior Analyst, Government Analyst role as on-site.
How much experience is required for this Senior Analyst, Government Analyst role?expand_more
Senior Analyst, Government Analyst at CMA CGM typically requires 3–5 years of relevant experience at the senior level.
What skills do you need for the Senior Analyst, Government Analyst role at CMA CGM?expand_more
Key skills for Senior Analyst, Government Analyst at CMA CGM include Excel.
What education is required for Senior Analyst, Government Analyst at CMA CGM?expand_more
Educational requirements for this role: High School Diploma or GED required; and Bachelor's Degree preferred.
What category does the Senior Analyst, Government Analyst role belong to?expand_more
Senior Analyst, Government Analyst at CMA CGM is part of the logistics & warehouse job category on Recrutus.