Retail Store Manager

About the Team

Arch Telecom is built on a foundation of Diversity & Inclusion, recognizing that a diverse workforce is a significant contributor to organizational success. By embracing unique perspectives, backgrounds, and experiences, the company better reflects the communities it serves, resulting in a superior customer and employee experience. The culture is one of care and excellence, where employees are encouraged to "be you."

About the Role

As a Retail Store Manager, you will serve as the leader of a retail team, bringing the Arch Telecom brand to life. You will live and breathe the brand's core values, acting as a brand ambassador who creates energy and excitement around products and services. This role is designed for someone who thrives in a fast-paced, fun environment where customer needs are the top priority.

Your day will involve immersing yourself in meaningful connections with customers, building new relationships and deepening existing ones. You will uncover customer needs and educate them on device and service solutions, ensuring they find personalized answers beyond basic plans. Whether helping customers transition from online or customer care interactions to in-store experiences, or demonstrating the latest technology and IoT devices, you will lead by example to ensure the store meets or exceeds sales goals.

You will also partner with employees across channels, including business and customer service, to collectively own the customer experience. This collaboration ensures a seamless, run-around-free environment where small business leads are identified and resolved with patience, honesty, and empathy.

Hiring Process

To apply for this position, please submit your application at www.archtelecom.net. For any inquiries regarding the role or the hiring process, contact Recruiting@archtelecom.net.