Retail Customer Service Associate
location_on1006, Vale View Drive, Vista, San Diego County, California, 92081, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will be responsible for greeting customers, processing shipping orders, and providing professional customer service for shipping, mailing, and printing needs.
Day in the Life
As a Retail Customer Associate, you will help customers choose shipping options, process payments, and mailing options. You will prepare packages for shipment, ensuring they are properly labeled and entered into the FedEx tracking system. You will enter them into the FedEx tracking system. You will also operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services. You will answer phones, manage customer orders, and maintain a clean and organized retail store environment.
Company Culture
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service.
Work location
Work model: On-site
1006, Vale View Drive, Vista, San Diego County, California, 92081, United States
Vista, California
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, scanning, and faxing
- check_circleHandle packaging, labeling, and FedEx tracking system entry