Retail Customer Service Associate
location_on307, Old Waterford Road Northwest, Leesburg, Loudoun County, Virginia, 20176, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will be responsible for greeting customers, processing shipping orders, and providing professional customer service for shipping, mailing, and printing needs.
Day in the Life
As a Retail Customer Associate, you will help customers choose shipping options and mailing options. You will process payments, prepare packages for shipment, and ensure packages are properly labeled and entered into the FedEx tracking system. You will also operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services.faxing, and business services. Additionally, you will answer phones, manage customer orders, and maintain a clean and organized retail store environment.
Our Culture and Standards
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service. We are committed to providing a professional environment for both our customers and our team members.
Work location
Work model: On-site
307, Old Waterford Road Northwest, Leesburg, Loudoun County, Virginia, 20176, United States
Leesburg, Virginia
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAssist customers with shipping options and business services
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleOperate printing, copying, and scanning equipment
- check_circleHandle packaging, labeling, and FedEx tracking system entry