Retail Customer Service Associate
location_onRailroad Avenue, South San Francisco, San Mateo County, California, 94080, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. This role is central to the customer experience, providing professional service for shipping, mailing, and printing needs. Associates are responsible for greeting customers, processing shipping orders, printing and copying documents, handling packaging and labeling, operating cash registers, and providing customer service for shipping, mailing, and printing needs.
Employees help customers choose shipping options, process payments, prepare packages for shipment, and ensure packages are properly labeled and entered into the FedEx tracking system. Retail Customer Associates are also responsible for operating printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services, answering phones, managing customer orders, and maintaining a clean and organized retail store environment.
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service.
Work location
Work model: On-site
Railroad Avenue, South San Francisco, San Mateo County, California, 94080, United States
South San Francisco, California
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, and scanning documents
- check_circleHandle packaging, labeling, and FedEx tracking system entry