Retail Customer Service Associate
location_onMagnolia Street, Sunset Terrace, Sanford, Lee County, North Carolina, 27330, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations, where you will assist customers with shipping, printing, and business service solutions. As a Retail Customer Associate, you are the face of the brand, greeting customers and providing professional service for their shipping, mailing, and printing needs. You help customers choose the best shipping options, process payments, and prepare packages for shipment, and ensure they are properly labeled and entered into the FedEx tracking system.
Your Day-to-Day
In this role, you will operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and other business services. You will also answer phones, manage customer orders, and maintain a clean and organized retail store environment. You must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while delivering a high standard of service.
Benefits and Growth
Full-time employees may be eligible for a range of benefits including medical, dental, and vision insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and opportunities for advancement into Lead Consultant or Store Manager roles. Some locations may also offer sales incentives or performance bonuses based on store performance and services sold.
Work location
Work model: On-site
Magnolia Street, Sunset Terrace, Sanford, Lee County, North Carolina, 27330, United States
Sanford, North Carolina
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and assist customers with shipping options
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAssist customers with document printing and business services
- check_circleMaintain a clean and organized retail store environment
- check_circleAnswer phone calls and manage customer orders
- check_circleOperate printing, copying, scanning, and faxing equipment
- check_circleHandle cash register transactions and process payments