Retail Customer Service Associate
location_onPonce de León Hall, 74, King Street, Old City, Lincolnville, Saint Augustine, Saint Johns County, Florida, 32084, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to join our team as a Retail Customer Associate to work within our FedEx Office retail locations. In this role, you will be the face of our brand, assisting customers with a wide range of shipping, printing, and business service solutions. Your primary mission is to provide professional, efficient, and friendly customer service while ensuring that all shipping and mailing needs are met with precision.
Day in the Life
As a Retail Customer Associate, your day involves a dynamic mix of customer interaction and operational tasks. You will greet customers warmly and guide them through the shipping process, helping them choose the best shipping options for their needs. You will be responsible for processing shipping orders, preparing packages for shipment, and ensuring they are properly labeled, and entering them into the FedEx tracking system.
Beyond shipping, you will assist customers with document services, including printing, copying, scanning, and faxing. You will operate printing and copying equipment, handle packaging and labeling, and manage customer orders. Additionally, you will operate cash registers, process payments, answer phones, and maintain a clean and organized retail store environment. Your role is essential in ensuring a seamless experience for every customer who walks through our doors.
Work location
Work model: On-site
Ponce de León Hall, 74, King Street, Old City, Lincolnville, Saint Augustine, Saint Johns County, Florida, 32084, United States
Saint Augustine, Florida
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, and scanning documents
- check_circleHandle packaging, labeling, and FedEx tracking system entry