Retail Customer Service Associate

About the Role

FedEx is seeking Retail Customer Associates to join our team as a Retail Customer Associate to work within our FedEx Office retail locations. In this role, you will be the face of our brand, assisting customers with a wide range of shipping, printing, and business service solutions. Your primary mission is to provide professional, efficient, and friendly customer service while ensuring that all shipping and mailing needs are met with precision.

Day in the Life

As a Retail Customer Associate, your day involves a dynamic mix of customer interaction and operational tasks. You will greet customers warmly and guide them through the shipping process, helping them choose the best shipping options for their needs. You will be responsible for processing shipping orders, preparing packages for shipment, and ensuring they are properly labeled, and entering them into the FedEx tracking system.

Beyond shipping, you will assist customers with document services, including printing, copying, scanning, and faxing. You will operate printing and copying equipment, manage customer orders, and handle payments at the cash register. Additionally, you will answer phones, maintain a clean and organized retail store environment, and adhere to FedEx's customer service procedures, shipping guidelines, and retail sales procedures.

Compensation and Benefits

This position typically pays $16 to $22 per hour, with opportunities for overtime pay, performance bonuses, and shift differential pay for evening or weekend shifts. Full-time employees may be eligible for a range of benefits including medical, dental, and vision insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and tuition reimbursement. Employees also enjoy employee discount programs and have opportunities for advancement into Lead Consultant or Store Manager roles. Some locations may offer sales incentives or performance bonuses based on store performance and services sold.