Retail Customer Service Associate
location_onBrenau University, 3139, Campus Drive, Peachtree North, Norcross, Gwinnett County, Georgia, 30071, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will be responsible for greeting customers, processing shipping orders, and providing professional customer service for shipping, mailing, and printing needs.
Day in the Life
As a Retail Customer Associate, you will help customers choose shipping options, process payments, and mailing options. You will prepare packages for shipment and ensure packages are properly labeled and entered into the FedEx tracking system. You will also operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services. You will answer phones, manage customer orders, and maintain a clean and organized retail store environment.
Culture and Growth
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures. Full-time employees may be eligible for benefits including medical, dental, and vision insurance, 401(k), paid time off, paid holidays, tuition reimbursement, employee discount programs, and opportunities for advancement into Lead Consultant or Store Manager roles.
Work location
Work model: On-site
Brenau University, 3139, Campus Drive, Peachtree North, Norcross, Gwinnett County, Georgia, 30071, United States
Georgia
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, and scanning documents
- check_circleHandle packaging, labeling, and FedEx tracking system entry