Retail Customer Service Associate

About the Role

FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations, providing essential support for shipping, printing, and business service solutions. This role is central to the customer experience, ensuring that every interaction is professional, efficient, and helpful.

Day in the Life

As a Retail Customer Associate, you will be the first point of contact for customers visiting the store. Your day involves greeting customers and guiding them through their shipping, mailing, and printing needs. You will assist customers in selecting the best shipping options, processing payments, and preparing packages for shipment. A key part of your responsibility is ensuring that all packages are properly labeled and accurately entered into the FedEx tracking system.

Beyond shipping, you will operate printing and copying equipment, helping customers with document printing, scanning, and business services such as faxing. You will also manage customer orders, answer phones, and maintain a clean and organized retail store environment. Adhering to FedEx customer service procedures, shipping guidelines, and retail sales procedures is essential to maintaining the high standards of the brand.

Growth and Benefits

This position offers a competitive hourly rate of $16 to $22 per hour, with additional compensation opportunities including overtime pay, performance bonuses, and shift differential pay for evening or weekend shifts. Full-time employees are eligible for a comprehensive benefits package including medical, dental, and vision insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and tuition reimbursement. There are also opportunities for advancement into Lead Consultant or Store Manager roles, and employee discount programs. Some locations may offer sales incentives based on store performance.