Retail Customer Service Associate
location_onCliffhill Drive, Monterey Park, Los Angeles County, California, 91754, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to join our team as a Retail Customer Associate to work within our FedEx Office retail locations. In this role, you will serve as the primary point of contact for customers, assisting them with a wide range of shipping, printing, and business service solutions. Your mission is to provide professional, efficient, and friendly customer service while ensuring that all shipping and mailing needs are met with precision.
Day in the Life
As a Retail Customer Associate, your day involves greeting customers and guiding them through their shipping and printing needs. You will be responsible for processing shipping orders, helping customers choose the best shipping options, and preparing packages for shipment. This includes handling packaging, labeling, and ensuring all items are properly entered into the FedEx tracking system.
You will also operate printing and copying equipment, assisting customers with document printing, scanning, and faxing. Your role extends to managing customer orders, answering phones, and maintaining a clean and organized retail store environment. By processing payments and operating cash registers, you will ensure smooth transactions while adhering to FedEx customer service procedures, shipping guidelines, and retail sales procedures.
Why Join FedEx Office?
We offer a competitive hourly rate of $16 to $22 per hour, with opportunities for overtime pay, performance bonuses, and shift differential pay for evening or weekend shifts. Full-time employees may be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, 401(k)k, paid time off, paid holidays, tuition reimbursement, and paid holidays. We also support your growth with tuition reimbursement and employee discount programs.
At FedEx Office, we value career advancement. Retail Customer Associates have the opportunity to grow into roles such as Lead Consultant or Store Manager. Additionally, some locations offer sales incentives or performance bonuses based on store performance and services sold.
Equal Opportunity Employer
FedEx is committed to fostering an inclusive environment where all employees can thrive. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
Cliffhill Drive, Monterey Park, Los Angeles County, California, 91754, United States
California
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAssist customers with mailing, printing, and business services
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleOperate printing, copying, and scanning equipment
- check_circleHandle packaging, labeling, and FedEx tracking system entry