Retail Customer Service Associate
location_onAtterbury Boulevard, Hudson, Summit County, Ohio, 44236, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will be responsible for greeting customers, processing shipping orders, and providing professional customer service for shipping, mailing, and printing needs.
Day in the Life
As a Retail Customer Associate, you will help customers choose shipping options and mailing options. You will process payments and prepare packages for shipment, ensuring they are properly labeled and entered into the FedEx tracking system. You will enter packages into the FedEx tracking system. You will also operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services. You will answer phones, manage customer orders, and maintain a clean and organized retail store environment.
Company Culture and Growth
FedEx is committed to providing professional customer service. Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures. Full-time employees have opportunities for advancement into Lead Consultant or Store Manager roles. Some locations may also offer sales incentives or performance bonuses based on store performance and services sold.
Work location
Work model: On-site
Atterbury Boulevard, Hudson, Summit County, Ohio, 44236, United States
Ohio
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAssist customers with mailing and business service solutions
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleOperate printing, copying, and scanning equipment
- check_circleHandle packaging, labeling, and FedEx tracking system entry