Retail Customer Service Associate
location_onSouth Brand Boulevard, Glendale, Los Angeles County, California, 91210, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will provide professional customer service while following FedEx customer service procedures, shipping guidelines, and retail sales procedures.
Day in the Life
As a Retail Customer Associate, you will greet customers and help them choose shipping options. You will process shipping orders, handle packaging and labeling, and ensure packages are properly labeled and entered into the FedEx tracking system. You will also assist customers with document printing, scanning, faxing, and other business services. Additionally, you will operate printing and copying equipment, answer phones, manage customer orders, and maintain a clean and organized retail store environment.
Work location
Work model: On-site
South Brand Boulevard, Glendale, Los Angeles County, California, 91210, United States
Glendale, California
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and help customers choose shipping options
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, and scanning