Retail Customer Service Associate
location_onDyer County Clerk's Office, 205, West Market Street, Dyersburg, Dyer County, West Tennessee, Tennessee, 38024, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to join our team as a Retail Customer Associate to work within our FedEx Office retail locations. In this role, you will be the face of our brand, assisting customers with a wide range of shipping, printing, and business service solutions. Your primary mission is to provide professional, efficient, and friendly customer service while ensuring that all shipping and mailing needs are met with precision.
Day in the Life
As a Retail Customer Associate, your day involves a dynamic mix of customer interaction and operational tasks. You will greet customers warmly, helping them navigate their shipping options and processing their orders from start to finish. This includes preparing packages for shipment, ensuring they are properly labeled, and entering them into the FedEx tracking system.
Beyond shipping, you will assist customers with document services, including printing, copying, scanning, and faxing. You will operate various printing and copying equipment, manage customer orders, and handle payments at the cash register. Additionally, you will answer phone calls and maintain a clean, organized, and welcoming retail store environment. Success in this role requires adherence to FedEx customer service procedures, shipping guidelines, and retail sales procedures.
Work location
Work model: On-site
Dyer County Clerk's Office, 205, West Market Street, Dyersburg, Dyer County, West Tennessee, Tennessee, 38024, United States
Tennessee
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and help customers choose shipping options
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, and scanning