Retail Customer Service Associate
location_onStephens Street, City of Industry, Los Angeles County, California, 91745, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will be responsible for greeting customers, processing shipping orders, printing and copying documents, handling packaging and labeling, operating cash registers, and providing customer service for shipping, mailing, and printing needs.
Day in the Life
As a Retail Customer Associate, you help customers choose shipping options, process payments, prepare packages for shipment, and ensure packages are properly labeled and entered into the FedEx tracking system. You will also operate printing and copying equipment, assist customers with document printing, scanning, faxing, and business services. Additionally, you will answer phones, manage customer orders, and maintain a clean and organized retail store environment.
Benefits and Growth
Full-time employees may be eligible for benefits including medical, dental, and vision insurance, 401(k), paid time off, paid holidays, tuition reimbursement, employee discount programs, and opportunities for advancement into Lead Consultant or Store Manager roles. Some locations may also offer sales incentives or performance bonuses based on store performance and services sold.
Work location
Work model: On-site
Stephens Street, City of Industry, Los Angeles County, California, 91745, United States
California
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and help customers choose shipping options
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, and scanning