Retail Customer Service Associate
location_onCambridge Rindge & Latin School, 459, Broadway, Mid-Cambridge, Cambridge, Middlesex County, Massachusetts, 02138, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will be responsible for greeting customers, processing shipping orders, printing and copying documents, handling packaging and labeling, operating cash registers, and providing customer service for shipping, mailing, and printing needs.
Employees help customers choose shipping options, process payments, prepare packages for shipment, and ensure packages are properly labeled and entered into the FedEx tracking system. Retail Customer Associates are also responsible for operating printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services, answering phones, managing customer orders, and maintaining a clean and organized retail store environment.
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service.
Work location
Work model: On-site
Cambridge Rindge & Latin School, 459, Broadway, Mid-Cambridge, Cambridge, Middlesex County, Massachusetts, 02138, United States
Cambridge, Massachusetts
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and help customers choose shipping options
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleOperate printing and copying equipment for business services
- check_circleAssist customers with printing, copying, and scanning