Retail Customer Service Associate
location_on214, Southwest 2nd Avenue, Boynton Beach, Palm Beach County, Florida, 33435, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will serve as the primary point of contact for clients, providing professional customer service while ensuring a clean and organized retail store environment.
Day in the Life
Your day involves greeting customers and helping them choose the right shipping options for their needs. You will process shipping orders, handle packaging and labeling, and ensure packages are properly labeled and entered into the FedEx tracking system. Additionally, you will operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and other business services. You will also manage customer orders, answer phones, and operate cash registers to process payments.
Culture and Growth
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures. This position offers opportunities for advancement into Lead Consultant or Store Manager roles. Some locations may also offer sales incentives or performance bonuses based on store performance and services sold.
Work location
Work model: On-site
214, Southwest 2nd Avenue, Boynton Beach, Palm Beach County, Florida, 33435, United States
Boynton Beach, Florida
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAssist customers with document printing and business services
- check_circleMaintain a clean and organized retail store environment
- check_circleProcess shipping orders and select appropriate shipping options
- check_circleOperate cash registers and process customer payments
- check_circleAnswer phone calls and manage customer orders
- check_circleOperate printing, copying, scanning, and faxing equipment
- check_circleHandle packaging and labeling tasks for shipments