Retail Customer Service Associate
location_on1150, State Street, Bowling Green, Warren County, Kentucky, 42101, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. The role focuses on assisting customers with shipping services, printing services, and business service solutions.
Day in the Life
As a Retail Customer Associate, you will be responsible for greeting customers and providing professional customer service for shipping, mailing, and printing needs. Your day will involve processing shipping orders, printing and copying documents, handling packaging and labeling, and operating cash registers. You will help customers choose shipping options, process payments, prepare packages for shipment, and ensure packages are properly labeled and entered into the FedEx tracking system.
You will also operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services. faxing, and business services. Additional duties include answering phones, managing customer orders, and maintaining a clean and organized retail store environment.
Culture and Standards
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service.
Work location
Work model: On-site
1150, State Street, Bowling Green, Warren County, Kentucky, 42101, United States
Bowling Green, Kentucky
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and assist customers with shipping options
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, scanning, and faxing
- check_circleOperate printing and copying equipment