Retail Customer Service Associate
location_onHickman Road, King Estates, Augusta, Richmond County, Georgia, 30904, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to join our team as a Retail Customer Associate to work within our FedEx Office retail locations. In this role, you will serve as the primary point of contact for customers, assisting them with a wide range of shipping, printing, and business service solutions. Your mission is to provide professional, efficient, and friendly customer service while ensuring that all packages and documents are handled with care and accuracy.
Day in the Life
As a Retail Customer Associate, your day involves greeting customers and guiding them through their shipping and mailing needs. You will process shipping orders, help customers select the best shipping options, and ensure all packages are properly labeled and entered into the FedEx tracking system. Your responsibilities also include operating cash registers, processing payments, and managing customer orders. Additionally, you will assist clients with document services such as printing, copying, scanning, and faxing. Maintaining a clean and organized retail store environment is essential to providing a positive customer experience.
Growth and Benefits
We offer competitive compensation ranging from $16 to $22 per hour, with opportunities for overtime pay, performance bonuses, and shift differential pay for evening or weekend shifts. Full-time employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings, paid time off, and paid holidays. We also support your professional development through tuition reimbursement and employee discount programs. For those looking to advance their careers, there are opportunities for growth into roles such as Lead Consultant or Store Manager.
Work location
Work model: On-site
Hickman Road, King Estates, Augusta, Richmond County, Georgia, 30904, United States
Augusta, Georgia
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAssist customers with document printing and business services
- check_circleMaintain a clean and organized retail store environment
- check_circleProcess shipping orders and select appropriate shipping options
- check_circleAnswer phone calls and manage customer orders
- check_circleOperate printing, copying, scanning, and faxing equipment
- check_circleHandle cash register transactions and process payments