Retail Customer Service Associate
location_on10, Minot Avenue, Auburn, Androscoggin County, Maine, 04210, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will provide professional customer service while following FedEx customer service procedures, shipping guidelines, and retail sales procedures.
Day in the Life
As a Retail Customer Associate, you will greet customers and help them choose shipping options. You will process shipping orders, handle packaging and labeling, and ensure packages are properly labeled and entered into the FedEx tracking system. You will also operate printing and copying equipment, assisting customers with document printing, scanning, faxing, and business services. Additionally, you will answer phones, manage customer orders, and maintain a clean and organized retail store environment.
Work location
Work model: On-site
10, Minot Avenue, Auburn, Androscoggin County, Maine, 04210, United States
Auburn, Maine
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and prepare packages for shipment
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleAssist customers with printing, copying, and scanning documents
- check_circleHandle packaging, labeling, and FedEx tracking system entry