Remote Travel Representative Specialist
location_onCentral Building, 1400, Broadway, Downtown, Downtown Oakland, Oakland, Alameda County, California, 94612, United States
Job Description
About the Company
At Prestige Travel Agency by Mich, we pride ourselves on delivering personalized, high-quality service to travelers across the United States. Our mission is to help clients create unforgettable travel experiences through exceptional care and expertise.
About the Role
As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.
Work location
Work model: Remote
Central Building, 1400, Broadway, Downtown, Downtown Oakland, Oakland, Alameda County, California, 94612, United States
Oakland, California
Key Responsibilities
- check_circleRespond to client inquiries via email, phone, and messaging
- check_circleProvide accurate information on destinations and documentation
- check_circleFollow up with clients to confirm plans and gather feedback
- check_circleAddress client concerns with empathy and efficiency
- check_circleAssist with booking modifications, cancellations, and special requests, and changes
Requirements
- verifiedExcellent written and verbal communication skills
- verifiedBackground in customer service (travel, tourism, or hospitality experience preferred)
- verifiedStrong attention to detail and organization
- verifiedProactive mindset
- verifiedComfortable with technology and quick to learn booking systems
- verifiedGenuine passion for travel and helping others