Professional I - Case Manager
Not Disclosed•Full-TimeOn-site
location_on1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
About The Centers
At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers. Through culturally competent job readiness training, case management, national third-party certifications, job placements, and retention support with a large network of corporate partners, we help prepare individuals for success in today's workplace. Our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish allow us to provide essential skills to our job seekers.
About the Role
This Case Manager position plays an important role in advancing our mission and supporting the communities we serve. You will conduct interviews with El Barrio students to assess barriers to employment and success with life goals, completing Individual Service Plans to guide their journey. Your work involves generating referrals to internal programs and external agencies for supportive services such as clothing, transportation, and childcare to remove or mitigate obstacles.
In this role, you will represent El Barrio at local meetings and conduct workshops on Case Management related topics, barrier removal, self-care, and supportive services. You will develop strong relationships with job seekers and support staff, assessing issues challenging success and making recommendations for improvement. The position requires maintaining accurate documentation, updating job seeker files, and ensuring data accuracy across all tracking and reporting systems.
This is an in-person role working Monday through Friday from 8:00 am to 4:30 pm or 8:30 am to 5:00 pm, with some evenings required. You will work with a diverse population, including young adults aged 18-24 seeking employment or education, and those aged 14-24 impacted by shelters, residential facilities, foster care, or the juvenile justice system.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff's well-being. We offer a number of choices to meet the different needs of our staff, including a choice of medical and dental plans, Health Savings Account, Flexible Spending Account for Health and Dependent Care, and Vision coverage. Additional support includes continuing education and credential renewal, Life Insurance, Retirement Savings (401k) with a company contribution, Mental Health Support, an Employee Assistance Program, a Calm Subscription, and Short and Long-term Disability coverage.
Work location
Work model: On-site
1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
Cleveland, Ohio
Key Responsibilities
- check_circleConduct interviews with students to assess barriers to employment and complete Individual Service Plans
- check_circleGenerate referrals to internal programs and external agencies for supportive services
- check_circleUpdate and maintain job seeker files and complete case note reporting in database systems
- check_circleRepresent the organization at local meetings and conduct workshops on case management topics
- check_circleAssist job seekers with referral information and follow up on progress to resolve barriers
- check_circleAssess issues challenging job seeker success and make recommendations for improvement
- check_circleProvide emergency assistance and refer clients to other programs or agencies as needed
- check_circleTravel to meetings and job seeker appointments as required
- check_circleDevelop strong relationships with job seekers and support staff to manage conduct
Requirements
- verifiedHigh School Diploma or equivalent
- verified4 years of case management experience
- verifiedBachelor's Degree in a related field (preferred)
- verifiedExperience working with clients in transition to employment
- verifiedKnowledge of local community resources
- verifiedAbility to work with diverse populations
- verifiedExperience with electronic platforms (Microsoft, databases, etc.)
- verifiedStrong written and oral communication skills in English
- verifiedDriver's license and personal vehicle (preferred)
- verifiedBilingual Spanish/English (preferred)
- verifiedExperience working with young adults 18-24 (preferred)
Nice to Have
Bachelor's Degree in a related field. Experience working with clients in transition to finding employment. Driver's license and personal vehicle. Bilingual (Spanish/English). Demonstrated experience working with young adults, 18-24, looking for employment, continuing education or career readiness. Demonstrated experience working with young adults, 14-24, in shelters, residential facilities, foster care, or juvenile justice impacted.
Benefits & Perks
check_circleChoice of medical and dental planscheck_circleHealth Savings Accountcheck_circleFlexible Spending Account for Health and Dependent Carecheck_circleVision supportSupport for continuing education and credential renewal
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Skills, education and keywords
Skills: Case Management, Microsoft Software, Internet, Databases, Virtual Learning Platforms, English, Spanish.
Education: High School Diploma or equivalent with 4 years of case management experience required; Bachelor's Degree in a related field strongly preferred.
Frequently asked questions about Professional I - Case Manager at The Centers
What does a Professional I - Case Manager at The Centers do?expand_more
A Professional I - Case Manager at The Centers is responsible for the following: Conduct interviews with students to assess barriers to employment and complete Individual Service Plans; Generate referrals to internal programs and external agencies for supportive services; Update and maintain job seeker files and complete case note reporting in database systems; and Represent the organization at local meetings and conduct workshops on case management topics.
What are the requirements for this Professional I - Case Manager role?expand_more
To qualify for the Professional I - Case Manager at The Centers position, applicants should have: High School Diploma or equivalent; 4 years of case management experience; Bachelor's Degree in a related field (preferred); Experience working with clients in transition to employment; Knowledge of local community resources; and Ability to work with diverse populations.
Where is the Professional I - Case Manager role at The Centers located?expand_more
Professional I - Case Manager at The Centers is based in 1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States. This is a on-site role.
Is this Professional I - Case Manager job remote, hybrid, or on-site?expand_more
The Centers has listed this Professional I - Case Manager role as on-site.
How much experience is required for this Professional I - Case Manager role?expand_more
Professional I - Case Manager at The Centers typically requires 4+ years of relevant experience at the mid level level.
What skills do you need for the Professional I - Case Manager role at The Centers?expand_more
Key skills for Professional I - Case Manager at The Centers include Case Management; Microsoft Software; Internet; Databases; Virtual Learning Platforms; English; and Spanish.
What education is required for Professional I - Case Manager at The Centers?expand_more
Educational requirements for this role: High School Diploma or equivalent with 4 years of case management experience required; and Bachelor's Degree in a related field strongly preferred.
What category does the Professional I - Case Manager role belong to?expand_more
Professional I - Case Manager at The Centers is part of the healthcare & nursing job category on Recrutus.