Plumbing and Drains Home Advisor and Supervisor

About the Role

The Drain, Sewer & In-Home Plumbing Advisor serves as the critical bridge between technical field diagnostics and homeowner solutions. This position is designed for a consultative sales professional who thrives in a high-trust, in-home environment. Your primary mission is to guide homeowners through complex plumbing challenges—ranging from urgent sewer failures to preventative water quality upgrades—by translating technical findings into clear, actionable options.

You will not simply sell a service; you will manage the entire customer journey from the initial site visit to the final closing. By partnering closely with technicians and camera operators, you ensure that every recommendation is accurate, necessary, and tailored to the specific condition of the property. Whether addressing root intrusion, corrosion, or pressure loss, your goal is to deliver a five-star customer experience while driving revenue growth through a diverse portfolio of services including trenchless lining, hydro-jetting, and whole-home filtration.

The Day-to-Day

Your day begins with reviewing diagnostic reports and camera footage to understand the scope of work identified by the field team. You will then conduct in-home consultations, where you explain technical issues like bellies, sags, or contamination risks in plain language, helping customers understand the urgency and long-term implications for their property and health.

Once the diagnosis is clear, you will develop tailored proposals that offer "Good, Better, Best" options, walking customers through pricing, permitting requirements, and financing. You will manage the full sales pipeline within ServiceTitan CRM, ensuring quick follow-ups and confident objection handling. Beyond the sale, you will coordinate with dispatch and project teams to ensure smooth job execution and maintain strong relationships by confirming satisfaction and identifying opportunities for ongoing maintenance programs.

Our Culture & Commitment

We value integrity and a customer-first mindset above all else. We believe in building trust by providing honest assessments without pressure tactics, ensuring that every solution we propose truly serves the homeowner's best interests. Our team is dedicated to continuous learning and collaboration, working closely with field technicians to validate scope and ensure the highest quality of service delivery.

Application Process

To apply, please submit your resume highlighting your experience in consultative or in-home sales. Selected candidates will be invited to a conversation to discuss their background and fit for our team. We are committed to building a diverse workforce and consider qualified applicants regardless of background.