Patient Liaison — North Charleston, SC at Alcanza

Patient Liaison — North Charleston, SC at Alcanza | Recrutus

About Alcanza

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations across the United States and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas, including vaccine, neurology, dermatology, psychiatry, and general medicine. We are dedicated to advancing medical science and are currently expanding our operations.

About the Role

The Patient Liaison serves as a vital bridge between clinical research sites and the community, ensuring a smooth and efficient enrollment process for clinical trials. In this role, you will support onsite patient recruitment by conducting pre-qualification, pre-screening, and scheduling activities. Your day-to-day involves evaluating patient eligibility through screening interviews and medical record reviews, while actively managing the patient journey from initial contact to study enrollment.

You will be responsible for optimizing the onsite screening visit schedule, managing no-shows, and resolving barriers to study entry by leveraging support services such as transportation assistance. Beyond direct patient interaction, you will represent the company to healthcare provider referral partners and participate in local community outreach events to educate patients about clinical trials. This position requires a high degree of autonomy, as you will drive regional recruitment results and collaborate with leadership to overcome challenges in the screening process.

Hiring Process

Candidates selected for this role will undergo a standard interview process to assess their fit for our team and their ability to handle the responsibilities of patient liaison work. Please note that specific steps and timelines may vary based on the hiring manager's schedule.

Equal Opportunity Employer

Alcanza is an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, race, religion, gender, or other protected characteristics.

Work location

Work model: On-site

Edmund A Burns Elementary School, Dorchester Road, Dorchester, North Charleston, Charleston County, South Carolina, 29405, United States

North Charleston, South Carolina

Key Responsibilities

check_circleExecute onsite patient pre-screening and pivot qualified patients into active studies
check_circleEvaluate subject eligibility through screening interviews and medical record reviews
check_circleCapture and manage inbound physician referral leads and patient portal leads
check_circleUpdate patient profile statuses and touches in the Clinical Conductor/CTMS system
check_circleCreate targeted call lists based on inclusion and exclusion criteria in CTMS
check_circleDrive screening numbers to meet recruitment goals and collect performance metrics
check_circleRepresent the company with HCP referral partners for local relationship management
check_circleSupport planning and participate in local community outreach events to engage patients
check_circleAssist with new recruiter training and retraining of current team members

Requirements

verifiedHigh school diploma or equivalent
verified5 years experience in medical, healthcare, or medical research environment
verifiedProficiency with email, electronic health records, and basic applications
verifiedTyping proficiency (40+ wpm)
verifiedHIPAA compliance knowledge
verifiedBi-lingual (English/Spanish) proficiency preferred
verifiedMA, CNA, LPN/LVN, EMT or other medical license preferred
verifiedCTMS experience preferred

Nice to Have

MA, CNA, LPN/LVN, EMT or other medical license. Experience with therapy areas, customer service, calendar management/scheduling, and CTMS (Clinical Trial Management System). Bi-lingual (English/Spanish) proficiency.

Benefits & Perks

check_circleMedical, dental, vision, life, short and long-term disability insurance, health savings accounts, and supplemental insurancescheck_circle401k plan with a safe harbor matchcheck_circleBenefits coverage starts on the first day of the month following date of hire for full-time employees

Skills, education and keywords

Skills: Hipaa, CTMS, Electronic Health Records, English, Spanish.

Education: High school diploma or equivalent required.

Frequently asked questions about Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research

What does a Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research do?expand_more

In this Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research role, you will execute onsite patient pre-screening and pivot qualified patients into active studies; evaluate subject eligibility through screening interviews and medical record reviews; capture and manage inbound physician referral leads and patient portal leads; and update patient profile statuses and touches in the clinical conductor/ctms system.

What are the requirements for this Patient Liaison - ( Patient Recruitment ) role?expand_more

To qualify for the Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research position, applicants should have: High school diploma or equivalent; 5 years experience in medical, healthcare, or medical research environment; Proficiency with email, electronic health records, and basic applications; Typing proficiency (40+ wpm); HIPAA compliance knowledge; and Bi-lingual (English/Spanish) proficiency preferred.

Where is the Patient Liaison - ( Patient Recruitment ) role at Alcanza Clinical Research located?expand_more

Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research is based in Edmund A Burns Elementary School, Dorchester Road, Dorchester, North Charleston, Charleston County, South Carolina, 29405, United States. This is a on-site role.

Is this Patient Liaison - ( Patient Recruitment ) job remote, hybrid, or on-site?expand_more

Alcanza Clinical Research has listed this Patient Liaison - ( Patient Recruitment ) role as on-site.

How much experience is required for this Patient Liaison - ( Patient Recruitment ) role?expand_more

Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research typically requires 5+ years of relevant experience at the senior level.

What skills do you need for the Patient Liaison - ( Patient Recruitment ) role at Alcanza Clinical Research?expand_more

Key skills for Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research include Hipaa; CTMS; Electronic Health Records; English; and Spanish.

What education is required for Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Patient Liaison - ( Patient Recruitment ) role belong to?expand_more

Patient Liaison - ( Patient Recruitment ) at Alcanza Clinical Research is part of the healthcare & nursing job category on Recrutus.

Patient Liaison - ( Patient Recruitment )