Patient Financial Counselor
location_onVarsity, 425, East Washington Street, Old Fourth Ward, Ann Arbor, Washtenaw County, Michigan, 48104, United States
Job Description
About Michigan Medicine
Michigan Medicine is a leading academic medical center dedicated to providing exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. As part of the University of Michigan, the institution is committed to fostering an inclusive environment that values diversity, equity, and inclusion in all aspects of its operations.
About the Role
The Patient Financial Counselor serves as a critical liaison between patients, families, and the complex health system, ensuring a seamless and empathetic financial experience. This role is designed to assist patients and internal customers with a broad range of financial activities, of financial activities, including billing inquiries, insurance concerns, and payment arrangements. Working independently in a high-volume remote call center environment, the successful candidate will prioritize work to achieve the best possible financial outcomes for patients while maintaining the highest standards of integrity and empathy.
This position is integral to the revenue cycle, bridging the gap between clinical services and financial administration. The counselor acts as a patient advocate, helping eligible individuals navigate complex insurance landscapes, including the Healthy Michigan Plan, Medicaid, and private Health Insurance Marketplaces. By resolving complex accounts and investigating root causes of financial issues, the role contributes to both patient satisfaction and operational efficiency within the health system.
Application Instructions
To apply for this position, candidates must submit a cover letter attached as the first page of their resume. The cover letter should clearly outline your specific interest in the role and detail the skills and experience that directly relate to the position. Applications without a cover letter will not be considered.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
Work Environment and Technology
This is a fully remote position where you will work from home virtually. High-speed internet is a requirement for this position and its cost is the responsibility of the staff member. Computing resources, including required software applications, VPN, desktop or laptop computer, monitor, keyboard, keyboard, and mouse, will be provided by the employer. Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology. Office equipment such as desk, chair, and printer are not provided. Basic supplies such as paper and pens are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed to in advance with your manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.
Equal Employment Opportunity
The University of Michigan is an equal employment opportunity employer. We consider qualified applicants regardless of background, of race, color, religion, sex, national origin, age, disability, veteran status, or other protected classes. We are committed to creating an inclusive environment for all employees and applicants.
Work location
Work model: Remote
Varsity, 425, East Washington Street, Old Fourth Ward, Ann Arbor, Washtenaw County, Michigan, 48104, United States
Ann Arbor, Michigan
Key Responsibilities
- check_circleAssist patients with billing, insurance concerns, and payment agreements
- check_circleAnswer inbound patient calls and respond to inquiries via phone or portal
- check_circleHelp eligible patients apply for Medicaid, Healthy Michigan Plan, and marketplace insurance
- check_circleCreate payment plans for patients as appropriate
- check_circleInterpret insurance plan benefits and explain contract status impacts on out-of-pocket costs
- check_circleInvestigate and resolve complex patient financial problems and third-party payer issues
- check_circleCollaborate with internal staff to resolve sensitive or complex accounts
- check_circleProvide charge and out-of-pocket estimates for medical procedures
Requirements
- verifiedBachelor's degree in business, finance, healthcare or equivalent combination of education and experience
- verifiedMinimum of 3 years billing and/or claims experience in Revenue Cycle or healthcare setting
- verifiedKnowledge of medical terminology ICD-9 CPT-4 and CDM codes
- verifiedKnowledge of C-Snap Web Denis CHAMPS and other payor sites
- verifiedFamiliarity with Lean method of process improvement
- verifiedExtensive knowledge with clinical business operation systems
- verifiedKnowledge of 3rd party payer rules (Medicare Medicaid BCBSM commercial MVA worker's compensation)
- verifiedExcellent record of attendance and punctuality
- verifiedDemonstrate highest standards in written communication utilizing available and emerging technology and systems to maximize efficiency
- verifiedDemonstrate cultural humility in communications with
Similar Job Opportunities
Skills, education and keywords
Skills: icd-9, cpt-4, cdm codes, web denis, champs, lean, icd-9/10, medicare, medicaid, bcbsm.
Education: Bachelor's degree in business, finance, healthcare or equivalent combination of education and experience.