Patient Experience Representative — Boston, MA at

About the Role

You will work under close supervision to provide support to the administrative operations of a clinical service, ensuring the best possible patient experience by effectively coordinating services for patients and families. This role is designed for individuals who demonstrate a strong interest in departmental and organizational initiatives, with a specific focus on continuous process improvement.\n You will perform various administrative functions requiring a basic knowledge of programs and services, delivering positive and effective customer service that supports both departmental and hospital operations. The position involves collaborating with referring providers and practices, obtaining required authorizations, and managing patient schedules to support the encounter workflow.

Schedule & Location

This is a full-time role with a Monday through Friday schedule from 8:30 AM to 5:00 PM. The position is primarily remote after the initial 90-day period.

Compensation & Benefits

This role is eligible for a $2,000 sign-on bonus (not eligible for internal candidates or former Boston Children's employees who worked here in the past 2 years). The posted pay range reflects the organization's reasonable and good-faith expectation for this position at the time of posting. Base pay offers depend on skills, experience, education, certifications, and other job-related factors.

Base pay is one part of a comprehensive benefits package that includes:

Flexible schedules
Affordable health, vision, and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan and Pension
Tuition and certain License and Certification Reimbursement
Cell phone plan discounts and discounted rates on T-passes

Experience the benefits of passion and teamwork as part of our community.

Work location

Work model: Remote

143, Bolton Street, Dorchester Heights, South Boston, Boston, Suffolk County, Massachusetts, 02127, United States

Boston, Massachusetts

Key Responsibilities

check_circleObtain required authorizations for patient care and scheduling
check_circleRecord and forward messages while triaging urgent calls
check_circleSchedule patients and manage patient encounter logistics
check_circleCollaborate with referring providers and external practices
check_circleCoordinate patient services and support departmental operations
check_circleProvide routine clerical support to administrative teams
check_circleInitiate emergency service calls when necessary

Requirements

verifiedHigh school level of education
verifiedBachelor's degree preferred
verifiedPrior customer service or administrative experience preferred

Nice to Have

Bachelor's degree. Prior customer service or administrative experience.

Benefits & Perks

check_circleAffordable health, vision, and dental insurancecheck_circleChild care and student loan subsidiescheck_circleGenerous levels of time offcheck_circle403(b) Retirement Savings planPension plan

Skills, education and keywords

Education: High school level of education required; Bachelor's degree preferred.

Frequently asked questions about Patient Experience Representative I- Urology Call Center at Boston Children's Hospital

What does a Patient Experience Representative I- Urology Call Center at Boston Children's Hospital do?expand_more

In this Patient Experience Representative I- Urology Call Center at Boston Children's Hospital role, you will obtain required authorizations for patient care and scheduling; record and forward messages while triaging urgent calls; schedule patients and manage patient encounter logistics; and collaborate with referring providers and external practices.

What are the requirements for this Patient Experience Representative I- Urology Call Center role?expand_more

Boston Children's Hospital is looking for candidates who meet the following requirements: High school level of education; Bachelor's degree preferred; and Prior customer service or administrative experience preferred.

Where is the Patient Experience Representative I- Urology Call Center role at Boston Children's Hospital located?expand_more

Patient Experience Representative I- Urology Call Center at Boston Children's Hospital is based in 143, Bolton Street, Dorchester Heights, South Boston, Boston, Suffolk County, Massachusetts, 02127, United States. This is a remote role.

Is this Patient Experience Representative I- Urology Call Center job remote, hybrid, or on-site?expand_more

Boston Children's Hospital has listed this Patient Experience Representative I- Urology Call Center role as remote.

How much experience is required for this Patient Experience Representative I- Urology Call Center role?expand_more

Candidates for Patient Experience Representative I- Urology Call Center at Boston Children's Hospital should have entry level.

What education is required for Patient Experience Representative I- Urology Call Center at Boston Children's Hospital?expand_more

Educational requirements for this role: High school level of education required; and Bachelor's degree preferred.

What category does the Patient Experience Representative I- Urology Call Center role belong to?expand_more

Patient Experience Representative I- Urology Call Center at Boston Children's Hospital is part of the healthcare & nursing job category on Recrutus.

Patient Experience Representative I- Urology Call Center