Patient Access Representative

About the Team

Los Alamos Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative in our Emergency Department, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

At Los Alamos Medical Center, we work hard to provide high-quality care that's continuously recognized for excellence. In the past year, we have earned numerous recognitions that show how we're both a great place for care and a great place to work! We have achieved an 'A' for our Leapfrog grade, have acquired Lifepoint Health NQP accreditation, Newsweek has named us a Top Hospital in New Mexico, and have been honored for our Lifepoint Health Diversity Program.

About the Role

As a Patient Access Representative, you will be the first point of contact for patients entering our Emergency Department. Your role is to collect patient demographic, insurance, and financial information to efficiently expedite the admitting process. You will verify benefits, obtain authorizations as needed, and collect co-pays or deductibles at the point of service, ensuring a positive first impression of the facility.

You will work in a fast-paced environment where critical thinking and decisive judgment are essential. The role requires navigating multiple software systems to ensure all required demographic, billing, and clinical data are accurately entered into the registration system in a timely manner. You will also distribute and explain forms, documents, and educational handouts to patients and families, communicating professionally both in-person and by phone.

Why Join Us

We believe that investing in our employees is the first step to providing excellent patient care. We offer a supportive culture focused on employee well-being, including mental, physical, and financial wellness programs such as free gym memberships, virtual care appointments, and mental health services. We also provide opportunities for professional development, ongoing learning, and career advancement.

Equal Opportunity

Los Alamos Medical Center is an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.