Patient Access Advocate I-ED
Not Disclosed•Per-DiemOn-site
location_onBaca Boys Cafe, 102, 4th Street Northwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. Founded in New Mexico in 1908, we are the state's largest private employer and a locally owned, not-for-profit healthcare system. Our organization includes nine hospitals, a statewide health plan, and a growing multi-specialty medical group, employing nearly 14,000 people.
We are committed to improving the health of New Mexicans through active community engagement, from hosting growers' markets to partnering with local organizations. Our health plan serves more than 580,000 members statewide, offering Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.
About the Role
As a Patient Access Advocate I-ED, you will be the first point of contact for patients at Presbyterian Hospital, playing a vital role in building their career while making a difference in their healthcare journey. This position focuses on completing registration for both scheduled and unscheduled visits, ensuring that all patient data, demographics, and insurance information are accurate and compliant.
In this role, you will manage the patient registration process, verify insurance eligibility, and collect point-of-service payments to ensure accounts are financially cleared. You will also address patient concerns regarding hospital financial matters and resolve complaints in the moment using de-escalation techniques. Every interaction is an opportunity to implement PROMISE and CARES behaviors, educating patients on their insurance benefits and liabilities while maintaining a supportive environment.
This is a PRN (as needed) position based at Presbyterian Hospital in Albuquerque, NM, with varied days and hours to accommodate the needs of the emergency department and hospital operations.
Why Work at Presbyterian?
Presbyterian offers a comprehensive benefits package for all benefits-eligible employees, including medical, dental, vision, disability, and life insurance. We also feature an Employee Wellness rewards program designed to enhance your health through engaging activities like wellness challenges, webinars, and preventive screenings.
Equal Opportunity Employer
Presbyterian Healthcare Services is an AA/EOE/VET/DISABLED employer. We are a drug-free and tobacco-free workplace with smoke-free campuses. We consider qualified applicants regardless of background.
Work location
Work model: On-site
Baca Boys Cafe, 102, 4th Street Northwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States
Albuquerque, New Mexico
Key Responsibilities
- check_circleComplete patient registration for scheduled and unscheduled visits
- check_circleObtain and enter accurate demographic and financial information into the ADT system
- check_circleEnsure all registration data meets billing and compliance requirements
- check_circleVerify insurance eligibility and benefits using electronic systems or direct contact
- check_circleCollect point-of-service payments and ensure accounts are financially cleared
- check_circleEducate patients regarding insurance benefits, liabilities, and financial matters
- check_circleAddress patient complaints and resolve conflicts using de-escalation techniques
Requirements
- verifiedHigh school diploma or GED
- verifiedSix months of healthcare experience or one year of customer service
- verifiedPass two-week Patient Access Academy with 85% or higher
- verifiedCHAA/CHAM or similar certification preferred
- verifiedBasic understanding of insurance, medical terminology, billing codes, and registration processes preferred
Nice to Have
CHAA/CHAM or similar certification. Basic understanding of insurance, medical terminology, billing codes, and registration processes.
Benefits & Perks
check_circleMedical, dental, vision, short-term and long-term disability, group term life insurancecheck_circleEmployee Wellness rewards program with gift cards for wellness activities
Similar Job Opportunities
Skills, education and keywords
Skills: Patient Access Academy, Chaa, Cham, Medical Terminology, Billing Codes, Registration Processes, Medicare.
Education: High school diploma or GED required.
Frequently asked questions about Patient Access Advocate I-ED at Presbyterian Healthcare Services
What does a Patient Access Advocate I-ED at Presbyterian Healthcare Services do?expand_more
A Patient Access Advocate I-ED at Presbyterian Healthcare Services is responsible for the following: Complete patient registration for scheduled and unscheduled visits; Obtain and enter accurate demographic and financial information into the ADT system; Ensure all registration data meets billing and compliance requirements; and Verify insurance eligibility and benefits using electronic systems or direct contact.
What are the requirements for this Patient Access Advocate I-ED role?expand_more
To qualify for the Patient Access Advocate I-ED at Presbyterian Healthcare Services position, applicants should have: High school diploma or GED; Six months of healthcare experience or one year of customer service; Pass two-week Patient Access Academy with 85% or higher; CHAA/CHAM or similar certification preferred; and Basic understanding of insurance, medical terminology, billing codes, and registration processes preferred.
Where is the Patient Access Advocate I-ED role at Presbyterian Healthcare Services located?expand_more
Patient Access Advocate I-ED at Presbyterian Healthcare Services is based in Baca Boys Cafe, 102, 4th Street Northwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States. This is a on-site role.
Is this Patient Access Advocate I-ED job remote, hybrid, or on-site?expand_more
Presbyterian Healthcare Services has listed this Patient Access Advocate I-ED role as on-site.
How much experience is required for this Patient Access Advocate I-ED role?expand_more
Patient Access Advocate I-ED at Presbyterian Healthcare Services typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Patient Access Advocate I-ED role at Presbyterian Healthcare Services?expand_more
Key skills for Patient Access Advocate I-ED at Presbyterian Healthcare Services include Patient Access Academy; Chaa; Cham; Medical Terminology; Billing Codes; Registration Processes; and Medicare.
What education is required for Patient Access Advocate I-ED at Presbyterian Healthcare Services?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Patient Access Advocate I-ED role belong to?expand_more
Patient Access Advocate I-ED at Presbyterian Healthcare Services is part of the Accounting & Finance job category on Recrutus.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services operates as a comprehensive not-for-profit healthcare system based in Albuquerque, New Mexico. Founded in 1908, the organization focuses on improving the health of patients, members, and communities throughout the state. It functions as a locally owned entity within the Hospitals and Health Care industry, comprising nine hospitals, a statewide health plan, and a growing multi-specialty medical group.
The system serves a broad population, with its health plan covering more than 580,000 members across New Mexico. Offerings include Medicare Advantage, Medicaid through the Turquoise Care program, and Commercial health plans. This extensive network supports the diverse healthcare needs of the region through integrated care delivery.
As the largest private employer in New Mexico, Presbyterian Healthcare Services employs nearly 14,000 individuals. The workforce includes more than 1,600 providers and nearly 4,700 nurses, reflecting a significant commitment to staffing and service capacity. The organization continues to expand its medical group while maintaining its status as a cornerstone of the state's healthcare infrastructure.
Browse more roles: All Presbyterian Healthcare Services jobs, Accounting & Finance jobs on Recrutus.