Operations Team Lead (Remote- US)
Not Disclosed•Full-TimeRemote
location_on79, Pennington Street, The Ironbound, Newark, Essex County, New Jersey, 07105, United States
About the Role
This position serves as a vital link within our Clinical Services team, ensuring the seamless execution of soft releases and project testing. You will operate in a dynamic environment where you are responsible for overseeing systems, managing software issue logs, and coordinating referrals for contract work. The role demands a high degree of initiative and judgment as you monitor multiple work queues daily, identifying and resolving data errors to ensure cases move efficiently through every process stage.
Beyond technical oversight, you will act as a bridge between internal teams and external customers. Your day will involve communicating effectively to drive meeting outcomes, providing high-level customer support, and ensuring that all service level standards are met. You will also play a key role in continuous process improvement, verifying that workflows support customer needs and that staff members are appropriately trained and up-to-date on all programs.
Compliance and Standards
In this role, maintaining the highest standards of integrity is paramount. You will perform all duties in strict compliance with Person First standards, HIPAA guidelines, and company confidentiality policies. Whether managing computer data entry or assigning tasks to staff, you will ensure that every action adheres to established compliance standards and timelines.
Hiring Process
Maximus is committed to a fair and accessible employment process. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—due to a disability, medical condition, or physical or mental impairment, please contact People Operations at applicantaccom@maximus.com to request reasonable accommodations.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. We foster a diverse and inclusive culture where every team member is valued.
Compensation and Benefits
Maximus compensation is based on various factors including job location, a candidate's education, training, experience, expected quality and quantity of work, required travel, external market conditions, and internal value analysis. Annual salary is just one component of our total compensation package, which may also include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Work location
Work model: Remote
79, Pennington Street, The Ironbound, Newark, Essex County, New Jersey, 07105, United States
Newark, New Jersey
Key Responsibilities
- check_circleLead small projects or testing of soft releases
- check_circleDevelop and assign test cases or tasks to staff
- check_circleOversee systems and logging of software issues
- check_circleProvide high level customer support to internal and external customers
- check_circleMonitor multiple work queues daily to ensure cases move quickly
- check_circleIdentify and resolve data errors
- check_circleEnsure processes support customer needs and continuous improvement
- check_circleAssign and coordinate referrals for contract work to appropriate parties
Requirements
- verifiedHigh school diploma or GED
- verified6+ years of relevant professional experience
- verifiedProficient in Microsoft Office Suite (Word, Outlook, Excel)
- verifiedMinimum 20 Mbps download internet speed
- verifiedMinimum 5 Mbps upload internet speed
Nice to Have
Minimum of 2 years of experience working in clinical services. Experience leading, mentoring or training others.
Benefits & Perks
check_circleCompany-issued computer equipmentcheck_circleHealth insurance coveragecheck_circleLife and disability insurancecheck_circleRetirement savings plancheck_circlePaid holidays and paid time off
