Night Auditor
Not Disclosed•Full-TimeOn-site
location_onTravis County Constable Precinct Five, 700, Lavaca Street, Austin, Travis County, Texas, 78701, United States
About the Role
At Residence Inn Austin University, we are dedicated to providing a clean, friendly, and safe environment for our guests. This Night Auditor position is a vital part of our team, ensuring that our hotel operates smoothly around the clock. You will be the face of hospitality during the overnight hours, responsible for maintaining the highest standards of guest satisfaction and operational excellence.
Your day will involve a blend of guest relations and operational oversight. You will greet guests with a warm smile, using their names to create a welcoming atmosphere, and handle any inquiries or challenges with urgency and care. Beyond guest interaction, you will ensure the hotel remains spotless and organized, pitching in to clean public spaces and guest rooms as needed while maintaining a positive attitude.
As the Night Auditor, you will also manage critical audit reports, handle incoming mail, and enforce security protocols to keep our team and guests safe. You will work collaboratively with colleagues to ensure seamless shift handovers and maintain the consistency and quality that our guests expect.
Work location
Work model: On-site
Travis County Constable Precinct Five, 700, Lavaca Street, Austin, Travis County, Texas, 78701, United States
Austin, Texas
Key Responsibilities
- check_circleGreet guests happily upon arrival and throughout their stay with a smile
- check_circleHandle challenging guest situations with hospitality and a sense of urgency
- check_circleAnswer all incoming calls with friendly service using the approved greeting
- check_circlePitch in to clean guest rooms and public spaces as needed
- check_circleComplete all operational checklists accurately and at designated times
- check_circleComplete all hotel audit-related reports by the designated overnight time
- check_circleFollow overnight security measures including locking exterior entrances
- check_circleReceive and note all incoming mail as required per the daily shift checklist
- check_circleKeep all front and back of house areas clean and well-organized
- check_circleUse guests' names to ensure they feel properly welcomed
- check_circleSubmit accurate and timely shift handover reports for effective communication
Requirements
- verified18 years of age or older
- verifiedExperience in hospitality, service, consumer-facing franchise or related field preferred
- verifiedAbility to read, write, and communicate effectively in English
Nice to Have
Experience in a hospitality, service, consumer-facing franchise or related field.
Similar Job Opportunities
Frequently asked questions about Night Auditor at MCR Hotels
What does a Night Auditor at MCR Hotels do?expand_more
Day-to-day, the Night Auditor at MCR Hotels will greet guests happily upon arrival and throughout their stay with a smile; handle challenging guest situations with hospitality and a sense of urgency; answer all incoming calls with friendly service using the approved greeting; and pitch in to clean guest rooms and public spaces as needed.
What are the requirements for this Night Auditor role?expand_more
To qualify for the Night Auditor at MCR Hotels position, applicants should have: 18 years of age or older; Experience in hospitality, service, consumer-facing franchise or related field preferred; and Ability to read, write, and communicate effectively in English.
Where is the Night Auditor role at MCR Hotels located?expand_more
Night Auditor at MCR Hotels is based in Travis County Constable Precinct Five, 700, Lavaca Street, Austin, Travis County, Texas, 78701, United States. This is a on-site role.
Is this Night Auditor job remote, hybrid, or on-site?expand_more
MCR Hotels has listed this Night Auditor role as on-site.
How much experience is required for this Night Auditor role?expand_more
Candidates for Night Auditor at MCR Hotels should have entry level.
What category does the Night Auditor role belong to?expand_more
Night Auditor at MCR Hotels is part of the hospitality & catering job category on Recrutus.