Membership Operations Analyst

About CVS Health

We're building a world of health around every individual - shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable, and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family, and one community at a time.

About the Role

This position serves as a vital representative for the Integrated Accumulations Department, managing a book of business and fostering relationships with assigned Medical Partners and Vendors. The core of this role involves overseeing the complex transactions shared between these partners and CVS/Caremark.

In a typical day, you will act as the primary point of contact for resolving transaction errors, whether they stem from internal processes or external partner issues. This requires tenacity to investigate and research the root cause of discrepancies, then correcting them using standard departmental tools and processes. You will often partner across work streams with internal resources to ensure timely and efficient resolutions, potentially representing the department on cross-functional teams to address specific client challenges.

Beyond troubleshooting, you will be responsible for meeting operational metrics and reporting results to department leadership. The role also involves implementing services for new clients by collaborating with cross-functional Implementation teams to set up and configure transaction sharing within project timelines. Success in this dynamic and highly complex environment demands strong independent work management, broad business acumen, and the ability to build and maintain collaborative relationships.

Our Commitment to Diversity and Inclusion

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran, and is committed to diversity in the workplace. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Benefits and Well-being

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Process

We anticipate the application window for this opening will close on 04/27/2026. Qualified candidates are encouraged to apply before this date to be considered for the role.