Member Services Representative

About the Role

The Member Services Representative (MSR) serves as the first and last interaction our members have at our facilities, effectively acting as the face of our operation. This role is dedicated to handling all preliminary guest questions and concerns while working to maintain a fun and supportive atmosphere for our members.

In this position, you will greet all members and guests with a smile, ensuring they feel welcome as they enter and exit the club. Your day will involve checking in guests in accordance with company procedures, facilitating messages on club software, and answering phones in a courteous, helpful, and professional manner. You will also communicate special events, manage member requests, and assist with scheduling services such as tanning and hydro-massage.

Beyond guest interaction, you will play a key role in the club's operations by selling retail products, facilitating payments, and maintaining a clean and organized work area. Success in this role requires a deep knowledge of the club facility, services, and schedules, along with the ability to follow all policies and procedures outlined in the Team Member Handbook.