Medical Receptionist
Not Disclosed•Full-TimeOn-site
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About the Role
As a Medical Receptionist at YAI, you serve as the welcoming face of our clinic, ensuring a positive and supportive experience for patients with disabilities and their families. This role is vital to the daily flow of our operations, acting as the first point of contact where professionalism and empathy intersect. You will manage the front desk and waiting room, guiding patients through check-in, scheduling, and initial inquiries while maintaining a clutter-free and organized environment.
Your day involves a dynamic mix of administrative and interpersonal tasks. You will coordinate patient flow, verify insurance eligibility, and handle payments, ensuring that every interaction is smooth and efficient. For specific assignments, you may also manage multi-line phone systems, process mail, and register new patients in our Electronic Medical Record (EMR) systems. Beyond administrative duties, you play a key role in patient support by coordinating transportation services and following up on missed appointments to maximize clinic productivity.
This position requires the ability to adapt to a busy healthcare environment while adhering to strict regulatory standards, including HIPAA. You will collaborate closely with the Practice Administrator, nursing staff, and support departments to ensure quality care and operational excellence. Whether you are assisting a patient with a complex need or managing a high-volume schedule, your contribution helps YAI fulfill its mission of providing exceptional care to individuals with intellectual and developmental disabilities.
Work location
Work model: On-site
4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
New York, New York
Key Responsibilities
- check_circleGreet visitors and provide customer service to patients with disabilities and their families
- check_circleManage waiting room flow and address patient concerns or questions as needed
- check_circleCollect patient documentation and update registration information in the Electronic Medical Record
- check_circleConduct patient insurance eligibility checks and collect copayments or other payments
- check_circleAssist Practice Administrator in reviewing schedules and filling available openings
- check_circleParticipate in quality improvement activities and escalate compliance or safety concerns
- check_circleMonitor and respond to emails from clinic staff and support departments
- check_circleEnsure compliance with all regulatory requirements including HIPAA
- check_circleAnswer and screen telephone calls on a multi-line system and direct inquiries appropriately
- check_circleReceive and sort mail, distributing letters and packages to appropriate staff or departments
- check_circleRegister new patients and process new service requests in the Electronic Medical Record
- check_circleMaintain front desk and reception area, ensuring supplies are accessible and organized
Requirements
- verifiedHigh School diploma or equivalent
- verified6 months receptionist or clerical experience
- verifiedBasic knowledge of Microsoft Word and Outlook
- verifiedAbility to travel to other clinic locations in New York City
Nice to Have
Prior clerical or receptionist experience in a healthcare facility. Experience with individuals with intellectual and developmental disabilities (I/DD). Verbal and/or written fluency in a second language, with Spanish highly preferred.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Word, Outlook, Workday, Practice Management, Hipaa, Spanish.
Education: High School diploma or equivalent; or satisfactory combination of education and experience.
Frequently asked questions about Medical Receptionist at YAI
What does a Medical Receptionist at YAI do?expand_more
In this Medical Receptionist at YAI role, you will greet visitors and provide customer service to patients with disabilities and their families; manage waiting room flow and address patient concerns or questions as needed; collect patient documentation and update registration information in the electronic medical record; and conduct patient insurance eligibility checks and collect copayments or other payments.
What are the requirements for this Medical Receptionist role?expand_more
To qualify for the Medical Receptionist at YAI position, applicants should have: High School diploma or equivalent; 6 months receptionist or clerical experience; Basic knowledge of Microsoft Word and Outlook; and Ability to travel to other clinic locations in New York City.
Where is the Medical Receptionist role at YAI located?expand_more
Medical Receptionist at YAI is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a on-site role.
Is this Medical Receptionist job remote, hybrid, or on-site?expand_more
YAI has listed this Medical Receptionist role as on-site.
How much experience is required for this Medical Receptionist role?expand_more
Medical Receptionist at YAI typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Medical Receptionist role at YAI?expand_more
Key skills for Medical Receptionist at YAI include Microsoft Office; Word; Outlook; Workday; Practice Management; Hipaa; and Spanish.
What education is required for Medical Receptionist at YAI?expand_more
Educational requirements for this role: High School diploma or equivalent; or satisfactory combination of education and experience.
What category does the Medical Receptionist role belong to?expand_more
Medical Receptionist at YAI is part of the admin job category on Recrutus.