Manager, Quality Assurance Engineering
Not Disclosed•Full-TimeOn-site
location_onOutpatient Care Center, 1801, West Taylor Street, Illinois Medical District, Near West Side, Chicago, West Chicago Township, Cook County, Illinois, 60612, United States
About McDonald's Global Technology
McDonald's growth strategy, "Accelerating the Arches," encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand, with a core focus on doubling down on the 3Ds: Delivery, Digital, and Drive Thru.
McDonald's Global Technology is here to power tomorrow's feel-good moments. We are at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness. Using AI, robotics, and emerging tech, we are digitizing the Golden Arches. Combined with our unparalleled global scale, we are reshaping all areas of the business, the industry, and every community that is home to a McDonald's restaurant.
We face complex tech challenges every day, but that is where our diverse and talented teams come in. Made up of the best and brightest from all over the globe, they thrive in the space where feel-good meets fast-paced. To learn how technology and our global team are directly enabling the "Accelerating the Arches" strategy, check out the McDonald's Global Technology Technical Blog.
About the Role
The Manager, Quality Assurance Engineering is a delivery and quality-enablement leader within the Platform Resilience - Quality Pillar. This role ensures complex, cross-squad initiatives move predictably, safely, and with high quality across environments, markets, and platforms.
You will own how change is validated across cross-functional teams, ensuring that features, initiatives, and platform capabilities comply with market and regulatory requirements, meet accessibility standards, and maintain performance benchmarks. This includes ensuring stability across iOS and Android platforms with respect to application crashes. You will manage features end-to-end, from initiation through activation across all markets, leveraging structured quality gates with a combination of automated promotions and manual certifications at each stage. This approach ensures that segment markets are protected from unstable code, allowing them to focus primarily on market-level business validations.
This is an exciting opportunity for an experienced quality engineering leader to help shape McDonald's transformation. This role is based at our Global Headquarters in Chicago, IL.
Our Culture and Values
We are committed to living our values every day: Serve, Inclusion, Integrity, Community, and Family. McDonald's promotes an inclusive work environment that creates feel-good moments for everyone. We believe that our diverse teams are our greatest asset in solving complex challenges.
Equal Opportunity Employer
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to sex, race, color, religion, ancestry, national origin, age, disability status, medical condition, marital status, sexual orientation, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.
McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
Work location
Work model: On-site
Outpatient Care Center, 1801, West Taylor Street, Illinois Medical District, Near West Side, Chicago, West Chicago Township, Cook County, Illinois, 60612, United States
Chicago, Illinois
Key Responsibilities
- check_circleLead quality gating and release readiness for large-scale digital initiatives across mobile and web platforms
- check_circleDefine and promote modern automation frameworks and technical standards adopted across global teams
- check_circleConduct proactive risk analysis and mitigation planning to ensure predictable delivery and quality outcomes
- check_circleOversee Quality Services capacity, planning, and resource allocation across competing demands
- check_circleDefine and standardize QA processes and operating procedures supported by clear documentation and workflow models
- check_circleManage complex cross-functional initiatives while prioritizing high-impact work and negotiating trade-offs
- check_circleDesign and implement scalable test automation solutions including GUI, backend, and end-to-end validation
Requirements
- verified8+ years of experience in quality engineering, test leadership, release management, or cross-functional or new app testing strategy and management
- verifiedExperience working on mobile apps and customer-facing digital products
- verifiedProficient in one or more programming languages such as Java or Python
- verifiedExperience with test automation frameworks like Appium, Kotlin, Selenium
- verifiedExperience with device testing across physical and virtual environments
- verifiedExperience with cloud-based platforms such as BrowserStack and Perfecto
Nice to Have
Experience in QSR, retail, hospitality, or large distributed systems. Experience in Quality Engineering (QAE or SDET) roles, Quality Engineering Lead or Test Automation Lead/Architect roles. Strong familiarity with web and mobile applications, quality engineering practices, and test/defect management tools, along with hands-on experience in CI/CD pipelines and tooling. Proficient in one or more programming languages such as Java or Python, with strong test automation scripting expertise using frameworks like Appium, Kotlin, Selenium, and similar technologies. Experience in device testing across physical and virtual environments, including usage of device labs, simulators, and cloud-based platforms such as BrowserStack and Perfecto. Demonstrated experience in field testing across production store environments, validating both digital front-end experiences and backend integrations under real-world conditions.
Benefits & Perks
check_circleComprehensive health insurance including medical, prescription drug, mental health, dental, and vision coveragecheck_circleLife insurance coveragecheck_circlePerformance-based bonus eligibilitycheck_circleLong-term incentive plan with stock or equity grants
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Frequently asked questions about Manager, Quality Assurance Engineering at McDonald's
What does a Manager, Quality Assurance Engineering at McDonald's do?expand_more
Day-to-day, the Manager, Quality Assurance Engineering at McDonald's will lead quality gating and release readiness for large-scale digital initiatives across mobile and web platforms; define and promote modern automation frameworks and technical standards adopted across global teams; conduct proactive risk analysis and mitigation planning to ensure predictable delivery and quality outcomes; and oversee quality services capacity, planning, and resource allocation across competing demands.
What are the requirements for this Manager, Quality Assurance Engineering role?expand_more
McDonald's is looking for candidates who meet the following requirements: 8+ years of experience in quality engineering, test leadership, release management, or cross-functional or new app testing strategy and management; Experience working on mobile apps and customer-facing digital products; Proficient in one or more programming languages such as Java or Python; Experience with test automation frameworks like Appium, Kotlin, Selenium; Experience with device testing across physical and virtual environments; and Experience with cloud-based platforms such as BrowserStack and Perfecto.
Where is the Manager, Quality Assurance Engineering role at McDonald's located?expand_more
Manager, Quality Assurance Engineering at McDonald's is based in Outpatient Care Center, 1801, West Taylor Street, Illinois Medical District, Near West Side, Chicago, West Chicago Township, Cook County, Illinois, 60612, United States. This is a on-site role.
Is this Manager, Quality Assurance Engineering job remote, hybrid, or on-site?expand_more
McDonald's has listed this Manager, Quality Assurance Engineering role as on-site.
How much experience is required for this Manager, Quality Assurance Engineering role?expand_more
Manager, Quality Assurance Engineering at McDonald's typically requires 8+ years of relevant experience at the lead level.
What skills do you need for the Manager, Quality Assurance Engineering role at McDonald's?expand_more
Key skills for Manager, Quality Assurance Engineering at McDonald's include Java; Python; Appium; Kotlin; Selenium; Browserstack; Perfecto; and Ci/cd.
What category does the Manager, Quality Assurance Engineering role belong to?expand_more
Manager, Quality Assurance Engineering at McDonald's is part of the it job category on Recrutus.