Manager-Enterprise Architecture

About Amex Tech

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. Our mission is to power your success through a commitment to the latest technologies and open source. Because Amex Tech is powered by our technology, our culture, and our colleagues, we enable and accelerate the company's growth strategies. We deliver global capabilities and services in support of Amex's customers and colleagues while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience.

About the Role

The Enterprise Business Architecture (EBA) team serves as the enterprise's connective foundation, established within Enterprise Architecture to address fragmentation across business architecture practices and create a single, authoritative view of enterprise business capabilities. Operating at the intersection of strategy, design, and delivery, we align business vision, product direction, and technology outcomes into an end-to-end model that drives consistency, reuse, and enterprise-wide decision velocity.

In this role, you will link business strategy to technology execution by shaping and operationalizing the Enterprise Business Architecture Foundation. Anchored in the Enterprise Business Capability Model, customer journeys, and a modern enterprise meta-model, you will enable clearer investment decisions, stronger governance, and faster digital transformation. You will partner closely with business, product, engineering, and data leaders to establish shared taxonomies, connect customer journeys to capabilities and platforms, and embed outcome-based planning to unlock speed, trust, and measurable enterprise impact at scale.

Our first year is focused on building this foundation while proving value quickly through high-impact use cases. These include enabling always-on, capability-driven delivery models, improving developer and platform experiences, and informing complex decisions such as M&A, build-versus-buy, and regulatory transformation. You will act as a strategic systems thinker and a management consulting-caliber storyteller, bringing Product, Engineering, and Business leaders into alignment to create frameworks and governance structures that scale.

Hiring Process

Candidates selected for this role will engage in a rigorous interview process designed to assess strategic thinking, executive presence, and architectural rigor. The process typically includes:

1. Initial screening to discuss background and role fit.
2. Deep-dive sessions focusing on business architecture frameworks and strategic problem-solving.
3. Executive communication exercises to demonstrate storytelling and influence capabilities.
4. Final interviews with senior leadership to evaluate cultural alignment and vision.

Equal Opportunity

American Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants regardless of background, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.