Manager, Customer Insights
Not Disclosed•Full-TimeOn-site
location_onOn-site
About the Team
At Hilton, the hospitality we're known for doesn't end with our guests. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
This role sits within the in-house Customer Insights and Analytics (CIA) team, specifically the Brand Analytics and Customer Research (BACR) unit. As a Manager of Customer Insights, you will serve as a consultant to important partners across Hilton, supporting our Customers, Brands, Marketing, Revenue, Sales, and executive leadership teams.
About the Role
You will be the team's primary contact between Hilton and our platform provider, managing the daily operations of our proprietary insights community. Your day-to-day involves creating and managing an ongoing calendar of research requests, field periods, and metrics, while ensuring appropriate methodology, panel integrity, and member engagement.
Beyond community management, you will lead quantitative and qualitative research projects related to brands, marketing, digital assets, loyalty programs, and customer experience. You will collaborate with internal partners, external research vendors, and secondary research resources to connect insights and drive decision-making. You will also participate in the Researcher Roundtable, an internal group of research professionals who meet monthly to share expertise and build connections among teams.
Life at Hilton
Join an award-winning workplace where we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. From incredible travel perks and employee stock purchase programs to paid parental leave and mental health resources, our exceptional care extends to you with unmatched benefits.
Location
This role is based at our corporate office in McLean, VA.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleManage Hilton's proprietary research community calendar and member engagement
- check_circleLead quantitative and qualitative custom research projects
- check_circleSupport team members with research activity programming and data analysis
- check_circleServe as primary contact for the research platform provider and manage community maintenance
- check_circleCollaborate with internal partners and external vendors to scope and execute research
- check_circleCommunicate research schedules, metrics, and results to colleagues and stakeholders
- check_circleOversee relationships with secondary research partners and resources
Requirements
- verifiedFive (5) years of professional experience in market or consumer research
- verifiedOne (1) year of experience working with research vendors
- verifiedOne (1) year of experience working with proprietary customer communities/panels
- verifiedOne (1) year of experience presenting research proposals, updates, and results to senior leaders
Nice to Have
BA/BS (Bachelor's Degree). One year of work experience with data analytics. Two (2) years of experience in CPG, Retail, Travel/Hospitality, or Consulting industries.
Benefits & Perks
check_circle110 nights of deeply discounted travel with room rates as low as $40/nightcheck_circleEmployee stock purchase program with 15% discount on Hilton sharescheck_circlePaid parental leave for eligible team members including partners and adoptive parentscheck_circlePersonalized caregiving support through dedicated concierge servicesCrisis concierge offering practical and emotional support during times of loss
Similar Job Opportunities
Skills, education and keywords
Skills: Data Analytics, Market Research, Consumer Research, Quantitative Research, Qualitative Research.
Education: BA/BS (Bachelor's Degree) preferred.
Frequently asked questions about Manager, Customer Insights at Hilton
What does a Manager, Customer Insights at Hilton do?expand_more
Day-to-day, the Manager, Customer Insights at Hilton will manage hilton's proprietary research community calendar and member engagement; lead quantitative and qualitative custom research projects; support team members with research activity programming and data analysis; and serve as primary contact for the research platform provider and manage community maintenance.
What are the requirements for this Manager, Customer Insights role?expand_more
To qualify for the Manager, Customer Insights at Hilton position, applicants should have: Five (5) years of professional experience in market or consumer research; One (1) year of experience working with research vendors; One (1) year of experience working with proprietary customer communities/panels; and One (1) year of experience presenting research proposals, updates, and results to senior leaders.
Where is the Manager, Customer Insights role at Hilton located?expand_more
Manager, Customer Insights at Hilton is based in On-site. This is a on-site role.
Is this Manager, Customer Insights job remote, hybrid, or on-site?expand_more
Hilton has listed this Manager, Customer Insights role as on-site.
How much experience is required for this Manager, Customer Insights role?expand_more
Manager, Customer Insights at Hilton typically requires 5+ years of relevant experience at the mid level level.
What skills do you need for the Manager, Customer Insights role at Hilton?expand_more
Key skills for Manager, Customer Insights at Hilton include Data Analytics; Market Research; Consumer Research; Quantitative Research; and Qualitative Research.
What education is required for Manager, Customer Insights at Hilton?expand_more
Educational requirements for this role: BA/BS (Bachelor's Degree) preferred.
What category does the Manager, Customer Insights role belong to?expand_more
Manager, Customer Insights at Hilton is part of the hospitality & catering job category on Recrutus.