Licensed Property & Casualty Insurance Sales Agent - Hybrid

About the Team

TTEC has been helping companies build engaged, pleased, and profitable customer experiences since 1982. Powered by a unique combination of humanity and technology, we talk, message, text, and video chat with millions of customers every day on behalf of the world's leading iconic and hypergrowth brands. Our purpose is simple: making customers happy. We are a dynamic, global family committed to an inclusive culture where giving back and lifelong learning are core values. TTEC is proud to be a Great Place to Work® certified company in the United States, reflecting our dedication to building a diverse workforce that respects and empowers the cultures and perspectives within our global teams.

About the Role

As a Licensed Property & Casualty Insurance Sales Agent, you will bring humanity to business by serving as a trusted advocate for pet insurance. This role is designed for those who love pets and have a passion for helping pet parents make informed decisions. You will combine empathy with consultative sales to guide customers toward coverage that fits their specific needs, delivering peace of mind to families and their furry companions.

In this position, you will take a needs-based approach to every interaction. Your day will involve listening carefully to customers, clearly explaining product features and coverage options, and guiding them step-by-step through the application and enrollment process. You will identify opportunities to recommend additional or alternative solutions, using thoughtful upselling and cross-selling to maximize value for the customer. Whether you are educating, recommending solutions, or resolving questions with care, you will play a key role in ensuring customers know exactly what they are choosing.

You will report to a Team Lead and contribute directly to the success of the customer experience and the overall team. This is a hybrid role based in Tempe, AZ, offering the opportunity to work from home several days per week following training. All required equipment is provided, though reliable internet access is necessary. The schedule features business-to-business hours, Monday through Friday, allowing you to take your weekends back.

Hiring Process & Support

We are committed to ensuring you have the skills and support to be successful throughout your career. From your first day in training, you will receive individualized webcam-enabled engagement and coaching. We offer thousands of free courses to support your career growth wherever it may take you, and continuing education is paid for by TTEC. We know that the one necessary ingredient that cannot be taught is a caring and supportive nature, and we look for that quality to shine through as you help customers.

Equal Opportunity

TTEC is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace diversity as our strength, enabling us to view things from different vantage points. We aim to reflect the communities we serve by ensuring all employees feel valued, belonging, and comfortable being their authentic selves at work.