IT Support Engineer — Fredericksburg, VA at Amazon

About OpsTech IT

Operations is at the heart of Amazon's business, known for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do—whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers, and sometimes a neon safety vest will be your daily outfit.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information.

Work location

Work model: On-site

Oak Hill Cemetery, 1902, Plank Road, Westwood, Fredericksburg, Virginia, 22401, United States

Fredericksburg, Virginia

Key Responsibilities

check_circleEnsure infrastructure networking and computing systems remain available during production hours
check_circleProvide analytical and technical assistance to management and staff for continuous improvement
check_circleManage local technical projects
check_circleMaintain or create IT policies, procedures, and processes
check_circleIdentify root causes of operational issues and process inefficiencies
check_circleManage systems administration across diverse software and hardware environments
check_circlePerform network engineering, troubleshooting, and data cabling

Requirements

verified1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
verified2+ years of troubleshooting in a multi-user high availability environment experience
verified2+ years of PC repair, troubleshooting, deployment and liquidation experience
verified1+ years of IT client, server, and network service delivery experience
verified2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
verified2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
verified2+ years of supporting and maintaining a corporate network environment experience
verifiedHigh school or equivalent diploma
verified2+ years of computer networking experience
verified

Nice to Have

2+ years of computer networking experience. Experience supporting video conference and teleconference equipment.

Benefits & Perks

check_circleComprehensive healthcare benefits starting on Day 1check_circleMatching 401(k) programcheck_circleUp to 20 weeks of paid parental leavecheck_circleHealth insurance including medical, dental, vision, prescription, Basic Life & AD&DOption for Supplemental life plans

Skills, education and keywords

Skills: Windows Server, Ad, DFS, Print Services, SCCM, PC Repair, DNS, DHCP, SSL, Osi Model.

Education: High school or equivalent diploma required.

Frequently asked questions about IT Support Engineer I at Amazon

What does a IT Support Engineer I at Amazon do?expand_more

In this IT Support Engineer I at Amazon role, you will ensure infrastructure networking and computing systems remain available during production hours; provide analytical and technical assistance to management and staff for continuous improvement; manage local technical projects; and maintain or create it policies, procedures, and processes.

What are the requirements for this IT Support Engineer I role?expand_more

Amazon is looking for candidates who meet the following requirements: 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience; 2+ years of troubleshooting in a multi-user high availability environment experience; 2+ years of PC repair, troubleshooting, deployment and liquidation experience; 1+ years of IT client, server, and network service delivery experience; 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience; and 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.

Where is the IT Support Engineer I role at Amazon located?expand_more

IT Support Engineer I at Amazon is based in Oak Hill Cemetery, 1902, Plank Road, Westwood, Fredericksburg, Virginia, 22401, United States. This is a on-site role.

Is this IT Support Engineer I job remote, hybrid, or on-site?expand_more

Amazon has listed this IT Support Engineer I role as on-site.

How much experience is required for this IT Support Engineer I role?expand_more

IT Support Engineer I at Amazon typically requires 2+ years of relevant experience at the entry level level.

What skills do you need for the IT Support Engineer I role at Amazon?expand_more

Key skills for IT Support Engineer I at Amazon include Windows Server; Ad; DFS; Print Services; SCCM; PC Repair; DNS; and DHCP.

What education is required for IT Support Engineer I at Amazon?expand_more

Educational requirements for this role: High school or equivalent diploma required.

What category does the IT Support Engineer I role belong to?expand_more

IT Support Engineer I at Amazon is part of the it job category on Recrutus.

IT Support Engineer I