IT Desktop Support Technician

About the Opportunity

Are you looking to transform a small amount of IT experience or an academic degree into a lifelong career? This role offers a unique pathway for individuals at any level of IT support to join a local enterprise company and grow their skills within a supportive environment. It is designed for those eager to advance their careers in IT, providing a clear trajectory from entry-level support to professional growth.

This position serves as a strategic entry point for candidates seeking to transfer their internship experience or educational background into a permanent role. The client is actively looking for individuals who are motivated to develop within the organization, offering a stable foundation for building a robust IT support career.

About the Role

You will join the Desktop Support team to provide essential assistance to the organization's IT department. This is a first-shift, fully onsite role based in Lansing, MI, operating on a Contract to Hire basis. The position is ideal for someone ready to take ownership of IT incidents, ensuring users receive efficient and appropriate service.

Your day-to-day will involve diagnosing and resolving software and hardware incidents across Windows and Mac operating systems. You will manage the deployment of laptops and desktops, including re-imaging machines from Windows 10 to Windows 11, and configuring new IT equipment. A key part of your mission is to take ownership of issues by performing problem analysis to implement temporary or permanent fixes, escalating to other teams only when necessary. You will also handle incidents related to printers, copiers, and scanners, while accurately documenting all requests and resolutions in the IT service desk system.

Hiring Process

We are looking to set up interviews as early as next week. If you are interested in this opportunity and feel capable of meeting these duties, please send your updated resume and contact information to zkanouse@teksystems.com.

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, we work with progressive leaders to drive change.

TEKsystems is an Allegis Group company. We are a leading provider of business and technology services that accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are strategic thinkers and hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

Equal Opportunity & Compliance

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

• San Francisco Fair Chance Ordinance: For positions located in San Francisco, we will consider qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment.
• Use of AI: We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. While AI helps assess applications, final decisions are made by our hiring team. By applying, you acknowledge that your application may be reviewed using AI tools.