Inside Sales Manager - Strategic Partnership Builder

About the Team

Staples is a business-to-business powerhouse, and Quill serves as a vital extension of that mission. We make it easier for businesses of all sizes to get what they need to work smarter. Our team is dedicated to fostering an inclusive culture where all employees feel valued and supported to contribute to their fullest potential. We believe that when we operate inclusively, diversity naturally follows, leading to innovative thinking that helps us exceed our customers' expectations through the power of the people behind our iconic brand.

About the Role

As an Inside Sales Specialist, you will play a critical role in supporting both new and existing customers. This is a fast-paced, customer-focused position where your ability to build relationships, think strategically, and deliver results makes a direct impact on the business. You will partner closely with Account Managers to win profitable business, acting as a trusted advisor who educates customers on specialized product offerings, pricing, and category-specific solutions.

In this role, you will manage multiple lead channels, from hunt lines to web leads and chat, while driving high conversion rates and growing the average order value. Your day will involve collaborating with sales teams to support transactional and solution-based sales, maintaining an accurate opportunity pipeline, and consolidating customer spend to increase their share of wallet. It is a dynamic environment that requires resilience, confidence in handling objections, and a collaborative mindset to positively impact team culture.

Hiring Process

Candidates selected for this role will move through a structured interview process designed to assess both technical fit and cultural alignment. While specific steps may vary, the process typically includes an initial screening to discuss background and motivation, followed by a deeper dive into sales scenarios and problem-solving capabilities. Final rounds often involve meeting with the hiring team to evaluate team fit and strategic thinking before an offer is extended.

Equal Opportunity

At Staples, "inclusion" is an action word. We seek employees with unique and varied perspectives and areas of expertise to create a better workplace. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.