Customer Sales Account Manager (AURORA)
Not Disclosed•Full-TimeOn-site
location_on2675, Village Green Drive, Village Green, Aurora, Naperville Township, DuPage County, Illinois, 60504, United States
About the Team
Staples is business to business. You're what binds us together. At Quill, we make it easier for businesses of all sizes to get what they need to work smarter. Our platform group keeps the checkout service running for 20 million shoppers, and we are dedicated to fostering an inclusive culture where all employees feel valued and supported to contribute to their fullest potential.
About the Role
As an Inside Sales Specialist, you will play a critical role in supporting new and existing customers by delivering expert product guidance and driving transactional and solution-based sales. This is a fast-paced, customer-focused position where your ability to build relationships, think strategically, and deliver results makes a direct impact on the business.
In this role, you will partner closely with Account Managers and Key Account Managers to win profitable business and support one-time and recurring projects for key accounts. You will manage multiple lead channels, including hunt lines, loaded leads, web leads, and chat, while educating customers on Quill's specialized product offerings, pricing, and category-specific solutions. Your goal is to increase share of wallet by consolidating customer spend and positioning Quill as a trusted advisor, ensuring an exceptional end-to-end customer experience.
Hiring Process
Note: Specific interview steps are not detailed in the source text.
Equal Opportunity
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Work location
Work model: On-site
2675, Village Green Drive, Village Green, Aurora, Naperville Township, DuPage County, Illinois, 60504, United States
Aurora, Illinois
Key Responsibilities
- check_circleCollaborate with sales teams to support transactional and solution sales
- check_circleDrive high conversion rates while adhering to margin guidelines
- check_circleMeet or exceed net sales and margin goals
- check_circlePartner with Account Managers to support key account projects
- check_circleManage multiple lead channels including hunt lines, web leads, and chat
- check_circleEducate customers on specialized product offerings and pricing
- check_circleMaintain accurate opportunity pipeline using CRM tools
- check_circleIncrease share of wallet by consolidating customer spend
- check_circleGrow average order value and deliver exceptional customer experience
Requirements
- verifiedHigh School Diploma or GED
- verifiedAt least 12 months of experience in sales or customer service
- verified1+ years of B2B sales or sales-equivalent experience
- verifiedExperience working with CRM tools
- verifiedKnowledge of category-specific products (Technology, Furniture, Print/Promotional, or Large Volume Quotes)
- verifiedExperience with virtual selling or solution-based sales environments
Nice to Have
1+ years of B2B sales or sales-equivalent experience. Experience working with CRM tools and managing an opportunity pipeline. Knowledge of category-specific products such as Technology, Furniture, Print/Promotional, or Large Volume Quotes. Experience with virtual selling or solution-based sales environments.
Benefits & Perks
check_circle112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)check_circleCompany Match 401(k)check_circleOnline and Retail Discountscheck_circlePhysical and Mental Health Wellness programs
Similar Job Opportunities
Skills, education and keywords
Skills: CRM Tools, B2B Sales, Virtual Selling, Solution-Based Sales.
Education: High School Diploma or GED required.
Frequently asked questions about Customer Sales Account Manager (AURORA) at Staples
What does a Customer Sales Account Manager (AURORA) at Staples do?expand_more
A Customer Sales Account Manager (AURORA) at Staples is responsible for the following: Collaborate with sales teams to support transactional and solution sales; Drive high conversion rates while adhering to margin guidelines; Meet or exceed net sales and margin goals; and Partner with Account Managers to support key account projects.
What are the requirements for this Customer Sales Account Manager (AURORA) role?expand_more
To qualify for the Customer Sales Account Manager (AURORA) at Staples position, applicants should have: High School Diploma or GED; At least 12 months of experience in sales or customer service; 1+ years of B2B sales or sales-equivalent experience; Experience working with CRM tools; Knowledge of category-specific products (Technology, Furniture, Print/Promotional, or Large Volume Quotes); and Experience with virtual selling or solution-based sales environments.
Where is the Customer Sales Account Manager (AURORA) role at Staples located?expand_more
Customer Sales Account Manager (AURORA) at Staples is based in 2675, Village Green Drive, Village Green, Aurora, Naperville Township, DuPage County, Illinois, 60504, United States. This is a on-site role.
Is this Customer Sales Account Manager (AURORA) job remote, hybrid, or on-site?expand_more
Staples has listed this Customer Sales Account Manager (AURORA) role as on-site.
How much experience is required for this Customer Sales Account Manager (AURORA) role?expand_more
Customer Sales Account Manager (AURORA) at Staples typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Customer Sales Account Manager (AURORA) role at Staples?expand_more
Key skills for Customer Sales Account Manager (AURORA) at Staples include CRM Tools; B2B Sales; Virtual Selling; and Solution-Based Sales.
What education is required for Customer Sales Account Manager (AURORA) at Staples?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Customer Sales Account Manager (AURORA) role belong to?expand_more
Customer Sales Account Manager (AURORA) at Staples is part of the sales job category on Recrutus.