Customer Sales Account Manager
Not Disclosed•Full-TimeOn-site
location_on2675, Village Green Drive, Village Green, Aurora, Naperville Township, DuPage County, Illinois, 60504, United States
About the Team
Staples is a business-to-business powerhouse, and Quill serves as a vital extension of that mission. We make it easier for businesses of all sizes to get what they need to work smarter. Our team is dedicated to fostering an inclusive culture where all employees feel valued and supported to contribute to their fullest potential. We believe that when we operate inclusively, diversity naturally follows, leading to innovative thinking that helps us exceed our customers' expectations.
About the Role
As an Inside Sales Specialist, you will play a critical role in supporting new and existing customers by delivering expert product guidance and driving both transactional and solution-based sales. This is a fast-paced, customer-focused position where your ability to build relationships, think strategically, and deliver results makes a direct impact on the business.
You will partner closely with Account Managers and Key Account Managers to win profitable business, managing multiple lead channels including hunt lines, loaded leads, web leads, and chat. Your day will involve educating customers on Quill's specialized product offerings, pricing, and category-specific solutions, while maintaining a strong and accurate opportunity pipeline. By consolidating customer spend and positioning Quill as a trusted advisor, you will help grow average order value and deliver an exceptional end-to-end customer experience.
Hiring Process
Note: Specific interview steps and timelines are not detailed in the source text.
Equal Opportunity
At Staples, "inclusion" is an action word. We work hard to foster an inclusive culture, seeking employees with unique and varied perspectives and areas of expertise. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Work location
Work model: On-site
2675, Village Green Drive, Village Green, Aurora, Naperville Township, DuPage County, Illinois, 60504, United States
Aurora, Illinois
Key Responsibilities
- check_circleCollaborate with sales teams to support transactional and solution sales
- check_circleDrive high conversion rates while adhering to margin guidelines
- check_circleMeet or exceed net sales and margin goals
- check_circlePartner with Account Managers to support key account projects
- check_circleManage multiple lead channels including hunt lines, web leads, and chat
- check_circleEducate customers on specialized product offerings and pricing
- check_circleMaintain accurate opportunity pipeline using CRM tools
- check_circleIncrease share of wallet by consolidating customer spend
- check_circleGrow average order value and deliver exceptional customer experience
Requirements
- verifiedHigh School Diploma or GED
- verified12 months of experience in sales or customer service
- verified1+ years of B2B sales or sales-equivalent experience
- verifiedExperience working with CRM tools
- verifiedKnowledge of category-specific products (Technology, Furniture, Print/Promotional, or Large Volume Quotes)
- verifiedExperience with virtual selling or solution-based sales environments
Nice to Have
1+ years of B2B sales or sales-equivalent experience. Experience working with CRM tools and managing an opportunity pipeline. Knowledge of category-specific products such as Technology, Furniture, Print/Promotional, or Large Volume Quotes. Experience with virtual selling or solution-based sales environments.
Benefits & Perks
check_circle112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)check_circleCompany Match 401(k)check_circleOnline and Retail Discountscheck_circlePhysical and Mental Health Wellness programs
Similar Job Opportunities
Skills, education and keywords
Skills: CRM Tools, B2B Sales, Virtual Selling, Solution-Based Sales.
Education: High School Diploma or GED required.
Frequently asked questions about Customer Sales Account Manager at Staples
What does a Customer Sales Account Manager at Staples do?expand_more
In this Customer Sales Account Manager at Staples role, you will collaborate with sales teams to support transactional and solution sales; drive high conversion rates while adhering to margin guidelines; meet or exceed net sales and margin goals; and partner with account managers to support key account projects.
What are the requirements for this Customer Sales Account Manager role?expand_more
Staples is looking for candidates who meet the following requirements: High School Diploma or GED; 12 months of experience in sales or customer service; 1+ years of B2B sales or sales-equivalent experience; Experience working with CRM tools; Knowledge of category-specific products (Technology, Furniture, Print/Promotional, or Large Volume Quotes); and Experience with virtual selling or solution-based sales environments.
Where is the Customer Sales Account Manager role at Staples located?expand_more
Customer Sales Account Manager at Staples is based in 2675, Village Green Drive, Village Green, Aurora, Naperville Township, DuPage County, Illinois, 60504, United States. This is a on-site role.
Is this Customer Sales Account Manager job remote, hybrid, or on-site?expand_more
Staples has listed this Customer Sales Account Manager role as on-site.
How much experience is required for this Customer Sales Account Manager role?expand_more
Customer Sales Account Manager at Staples typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Customer Sales Account Manager role at Staples?expand_more
Key skills for Customer Sales Account Manager at Staples include CRM Tools; B2B Sales; Virtual Selling; and Solution-Based Sales.
What education is required for Customer Sales Account Manager at Staples?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Customer Sales Account Manager role belong to?expand_more
Customer Sales Account Manager at Staples is part of the sales job category on Recrutus.