Houseperson
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Team
At Hampton Inn Steele Creek Charlotte, our mission is defined by the MCR Universal Role Standards: providing clean, friendly, well-organized, and safe hotels for our guests. We believe that 'Happy Guests' and 'Spotless Cleanliness' are the cornerstones of our success. Our team works collaboratively to ensure product consistency and quality, fostering a culture where every team member is committed to creating a welcoming environment for both our guests and each other.
About the Role
As a Houseperson, you are a vital part of our hospitality team, dedicated to maintaining the highest standards of cleanliness and organization throughout the hotel. Your day involves ensuring that all guest hallways, stairwells, service areas, and public spaces remain sparkling clean. You will manage trash collection from exterior receptacles, parking lots, and common grounds, while also handling the logistics of guest luggage and packages.
Beyond cleaning, you play a key role in guest relations. Whether you are restocking amenities in guest rooms, maintaining housekeeping carts, or monitoring the condition of public space furniture, you are expected to greet every guest with a smile and use their name whenever possible. This role requires a 'can-do' attitude, where you are willing to pitch in across front and back-of-house areas to meet the needs of the business and ensure guest satisfaction.
Hiring Process
We look for candidates with a positive attitude, a desire to serve, and the ability to work well in high-pressure situations. While experience in hospitality or service fields is preferred, our primary focus is on your willingness to learn and follow established guidelines. If you are ready to join a team that values teamwork and guest excellence, we invite you to apply.
Equal Opportunity
Hampton Inn Steele Creek Charlotte is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and consider qualified applicants regardless of background.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleGreet guests happily upon arrival and throughout their stay with a smile
- check_circleStore and retrieve luggage or packages for guests in storage areas
- check_circleClean and maintain guest hallways, stairwells, service areas, and ice rooms
- check_circleCollect trash from exterior garbage receptacles and common grounds
- check_circleMonitor placement and condition of public space furniture and report issues
- check_circleMaintain stock levels in guest floor linen closets and replenish amenities
- check_circleCollect trash and soiled linen from housekeepers and deliver to laundry room
Requirements
- verifiedExperience in hospitality, service, consumer-facing franchise or related field preferred
- verifiedMust be 18 years of age or older
- verifiedMust be willing to work a varied schedule including evenings, nights, weekends, and holidays
Nice to Have
Experience in a hospitality, service, consumer-facing franchise or related field.
Similar Job Opportunities
Frequently asked questions about Houseperson at MCR Hotels
What does a Houseperson at MCR Hotels do?expand_more
Day-to-day, the Houseperson at MCR Hotels will greet guests happily upon arrival and throughout their stay with a smile; store and retrieve luggage or packages for guests in storage areas; clean and maintain guest hallways, stairwells, service areas, and ice rooms; and collect trash from exterior garbage receptacles and common grounds.
What are the requirements for this Houseperson role?expand_more
MCR Hotels is looking for candidates who meet the following requirements: Experience in hospitality, service, consumer-facing franchise or related field preferred; Must be 18 years of age or older; and Must be willing to work a varied schedule including evenings, nights, weekends, and holidays.
Where is the Houseperson role at MCR Hotels located?expand_more
Houseperson at MCR Hotels is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this Houseperson job remote, hybrid, or on-site?expand_more
MCR Hotels has listed this Houseperson role as on-site.
How much experience is required for this Houseperson role?expand_more
Candidates for Houseperson at MCR Hotels should have entry level.
What category does the Houseperson role belong to?expand_more
Houseperson at MCR Hotels is part of the hospitality & catering job category on Recrutus.
About MCR Hotels
MCR Hotels, a New York-based hospitality company, operates as the third-largest hotel owner and operator in the United States. With offices in New York City, London, Dallas, Chicago, and Richmond, Virginia, the firm manages 189 hotel properties across 37 states, spanning over 25,000 guestrooms in 150 locations. Its portfolio includes 31 distinct hotel brands, reflecting a focus on diverse market needs.
MCR has developed 17 hotels, including the TWA Hotel at JFK Airport, Gramercy Park Hotel in New York, and the BT Tower in London. The company also invests in hospitality technology, partnering with firms like Stayntouch (cloud-based property management systems) and Optii (hotel operations software). Recognized for innovation, MCR was listed among Fast Company’s 10 Most Innovative Travel Companies and named to Newsweek’s America’s Greatest Workplaces for 2025.
The company has earned multiple industry accolades, including the Marriott Partnership Circle Award, Hilton Legacy Award, and Development of the Year (Full Service) at ALIS. Its projects have received honors from the Urban Land Institute and American Institute of Architects, alongside frequent features in Travel + Leisure and Condé Nast Traveler awards programs.
Browse more roles: All MCR Hotels jobs, hospitality & catering jobs on Recrutus.