Housekeeper

About the Team

TownePlace Suites San Antonio Northwest is part of MCR Universal, where our core mission is defined by two simple yet powerful standards: Cleanliness and Friendliness. We are dedicated to providing guests with clean, friendly, well-organized, and safe hotel environments. Our team works together to ensure spotless cleanliness, product consistency, and quality, fostering a culture where teamwork is the foundation of our success.

About the Role

As a Housekeeper, you are the guardian of our guest experience. Your primary responsibility is to clean and prepare guest rooms, hallways, and public areas to our exacting standards. This role is not just about tasks; it is about hospitality. You will greet every guest with a smile and their name whenever possible, even while cleaning, ensuring they feel welcomed throughout their stay.

Your day involves thorough cleaning and restocking of assigned guest rooms, maintaining a well-organized work cart, and participating in morning stand-up meetings. You will also pitch in to clean public spaces and assist with laundry as needed, ensuring that both front-of-house and back-of-house areas remain pristine. We value a "can-do" attitude, encouraging team members to stretch beyond traditional roles to meet the needs of the business and our guests.

Hiring Process

We look for individuals with a positive attitude, a willingness to learn, and a desire to serve all guests. While experience in hospitality or service fields is preferred, our focus is on your character and ability to follow established guidelines. We seek team members who can communicate clearly, resolve conflicts effectively, and thrive in high-pressure situations.

Successful candidates must be 18 years of age or older and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. We expect reliability, including punctual clock-in/out times and proper communication regarding call-outs.

Equal Opportunity

TownePlace Suites San Antonio Northwest is an equal opportunity employer. We are committed to creating a welcoming environment for all team members and guests. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. This document does not create an employment contract, and the employer retains the right to change or assign other duties to this position as needed.