Hospital / Institutional Customer Representative

About the Team

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team, playing a critical role in supporting our company's customer-centric business model. We are dedicated to demonstrating value and achieving better health outcomes for healthcare professionals and their patients. Our team works collaboratively to understand and identify the unique needs of Health Care Providers (HCPs), ensuring that our solutions align with the evolving landscape of the healthcare industry.

About the Role

In this position, you will partner with the Hospital Customer Team to drive pull-through activities relative to the customer strategy. Your primary mission is to communicate about our products in a way that is meaningful and relevant to each individual customer, customizing discussions based on a deep understanding of their specific needs. You will act as a primary point of contact for select customer accounts, engaging in informed discussions to understand practice structures, business models, and key influencers.

You will coordinate with the customer team to develop strategies for interactions, relationships, and potential offerings, while partnering with National Account Executives to maintain a strong focus on Managed Care pull-through. Beyond acquisition, you will demonstrate a focus on better health outcomes by considering the HCP and patient experience. This role requires you to share learning and best practices across the team, identify and select programs from our company's resource library, and collaborate with the solutions group and Medical Account Executives to deliver relevant offerings.

The territory covers Seattle, WA, and the selected representative must reside within this area. While the role is primarily field-based, overnight travel may be required, with travel percentages varying based on your specific location within the geography.

Hiring Process

Current employees should apply via the Workday Jobs Hub. Current contingent workers and external candidates can apply through our careers portal at https://jobs.merck.com/us/en. Please note that the application deadline is the day before the job posting end date.

Equal Opportunity & Culture

We are proud to be a company that embraces the value of bringing together talented, committed people with diverse experiences, perspectives, skills, and backgrounds. We believe the fastest way to breakthrough innovation is when people with diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. If you need an accommodation during the application or hiring process, please contact us. We also consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Work Model

Effective September 5, 2023, our U.S. hybrid work model consists of three total days on-site per week (Monday–Thursday) for office-based positions, with Friday designated as a remote-working day. However, this model does not apply to field-based positions, such as this role, where daily in-person attendance is required to meet job requirements.